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Riverside announces appointment of a new Group Chief Executive, Paul Dolan.

We are very pleased to announce that Paul Dolan has been appointed the Group’s new Chief Executive. Paul’s appointment follows the announcement last September that Carol Matthews, current Chief Executive of Riverside, will be retiring this year. Paul was appointed following a rigorous competitive process, clearly demonstrating his commitment to Riverside’s values and dedication to

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The Mortgage Charter – an information blog for Home Ownership customers

by Helen Reddington, Director of Home Ownership We are all impacted by the cost-of-living crisis. Whether it’s spending more on the weekly food shop, energy bills or, of course, housing, it’s been having an impact for some time now. This increase in costs is driven by high inflation and this is also driving up interest

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Working together to improve safeguarding and creating safer organisational cultures

In 2021 a small number of organisations decided to come together to look at how, as housing providers, we collaborate with customers on safeguarding related matters from a strategic and operational viewpoint. Over several months we reviewed each other’s policies, procedures, organisational structures, and processes. Each learning about areas where we could improve but, overall,

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Be on the lookout – Tenancy Fraud Awareness Week

Help us to stamp out tenancy fraud. That’s the key message from Riverside for this year’s Tenancy Fraud Week (12-18 November 2023). Every year, we see countless examples of tenancy fraud – where people move in to social housing properties then sublet them to others at a profit. Our investigators spend countless hours investigating these

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Black History Month – What’s in a name?

During Black History Month, our Equality & Diversity Manager, Lyn Bowker looks at why it’s so important we pronounce people’s names correctly and offers some tips to make sure you always get it right.  It can be easy to mispronounce a colleague’s or a customer’s name, if you’ve not met anyone with that name before.

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Have your say – consultation on customer involvement in complaints scrutiny

A month-long consultation has been launched today (Wednesday October 18, 2023) by Riverside Customer Voice Executive who have recommended proposals to change the way we involve customers in the scrutiny of our complaints process. Tenant Complaints Panels have been a part of our complaints process for many years. They give customers the option to have

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Number of households in temporary accommodation now more than 104,000

John Glenton, Executive Director of Care & Support

New Government statistics released today have shown the growing problem of homelessness. The data showed a 9% increase in households experiencing homelessness and owed a ‘relief duty’ when compared to the previous year. Households in temporary accommodation increased by 10% to stand at 104,510 at the end of March. John Glenton, executive director of Riverside Care

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