Similar to services like Amazon, Deliveroo and Uber, we’ve launched a new tracking feature for our repairs service. It’s part of our Customer Plan and our commitment to improving our services based on your feedback. This new feature will come in an additional SMS message on the day of your appointment, with an accurate arrival

Do you live in Greater Manchester? Do you think tenants should have their say on the priorities landlords focus on? Do you want your landlord to champion causes that tenants care about to our political leaders? Do you want housing in the region to improve? If this is you, then fill in the Greater Manchester

Young gardeners have been springing into action planting seeds and singing songs, bringing smiles to the faces of older residents at Riverside’s extra care scheme near Sunderland. To mark Intergenerational Week (March 8 to 14), the relationship continues to blossom between the Little Onions Club, which provides gardening activities and workshops to engage children and

Tenants who have lost their jobs through Covid-19 lockdown have been given the opportunity to retrain so they can get back into work. As unemployment continues to surge, the Ladders of Aspiration programme is providing hope to tenants who have lost their jobs or been furloughed during the pandemic. The programme is run by social

A man who has spent six years living on the streets now has a place to call home thanks to new funding to convert much-needed properties in Liverpool. Peter, 40, intermittently slept rough for more than six years but has now moved into a one-bedroom terrace in the city. Under Next Steps Accommodation Programme (NSAP)

A family who terrorised a North Tyneside neighbourhood, making residents lives a misery over a two-year period have been evicted from their home. Tenant David Ellis, 57, and his two adult children were evicted after continually breaching their tenancy agreement with anti-social behaviour, criminal activity and carrying out threats towards neighbours who lived in fear.