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Meeting and consultation online

Victor Andrews, Chair of the Riverside Customer Voice Executive (RCVE) talks about how the RCVE have been working through the Covid-19 pandemic. Continuing to work on the behalf of all their members of the Riverside Customer Voice – you all Riverside customers and leaseholders.

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Riverside supports hairdresser to go back to her roots

Dalahair Studio opened up at Willow Brook extra care.

Riverside is supporting residents to get their hair cut and nails polished at a new beauty salon which has launched on the exact spot where the hairdresser met her husband 23 years ago. With new Government safety guidelines for close contact beauty treatments coming into place on Saturday, residents at Riverside’s Willow Brook extra care

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Riverside reaches out for lasting change for those impacted by homelessness in Wakefield

Riverside’s outreach support workers in Wakefield, Craig Bond and Pam Hardcastle

Riverside’s outreach team has supported 16 rough sleepers with complex needs off the streets of Wakefield and into accommodation during the COVID crisis. Assisted by the Government’s drive to get those impacted by homelessness off the streets and into longer-term accommodation during the pandemic, over the last few months rough sleeper numbers have reduced significantly

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Cycling to Paris to combat climate change

By Howard Garde, Riverside’s energy project manager. I’ve been asked to share my experience of cycling to Paris to take part in a rally against climate change ahead of this year’s United Nations Summit. During a week when colleagues and customers in Cumbria and the North West are still struggling with the devastating consequences of

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Riverside helps young people gain qualifications to enhance job options

Online training for residents at Acorn house in West Suffolk during the Covid-19 crisis.

Young parents at risk of homelessness in Suffolk are celebrating achieving qualifications which are equivalent to GCSEs in Maths and English, enhancing their life skills and employability options for the future. Two customers at Riverside’s Acorn House in Bury St Edmunds, which offers supported housing for parents aged 16 to 25 and their families who

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Supporting our frontline during Covid19 – James’ story

James Burns, an Environmental Officer in Liverpool, answered our call for extra support on the frontline during lockdown, to help us continue delivering important services for customers. He tells us about his time as Interim Service Delivery Manager at our Powerhouse service in Liverpool. When lockdown began, the Environment Services team were stood down until

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Riverside runners and riders clock up 17,000km and raise £9,000 for Church Homeless Trust

Over 80 staff at Riverside took part in the “Stretch Yourself for CHT” in June, which aimed to raise money for the Church Homeless Trust’s (CHT) emergency Covid fund. Times are harder than ever for people affected by homelessness. CHT is a small independent charity that raises funds to support homeless people and Riverside staff

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What will we take forward from the coronavirus crisis?

As we slowly return to normal, we should remember the fortitude and solidarity shown during the crisis and use it to tackle the challenges we still face, writes Riversides Chief Executive Carol Matthews…. While the last few months have been nothing like normal, it does feel like there’s a degree of normality returning to work and

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Riverside team making a difference by supporting customers in Gloucester

Gloucester customer on her phone.

As we emerge from lockdown, the Riverside team continues to go above and beyond by providing vital additional support to customers affected by homelessness, keeping them off the streets of Gloucester in safe accommodation. Staffing levels have been maintained throughout the pandemic, with colleagues continuing to deliver 24/7 advice and guidance for their 70 customers

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