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National Apprenticeship Week 2019: Danny’s story

Here’s Danny who works as a Housing Services Processing Officer at Riverside, and his role involves looking after customers’ accounts across the country. The 28-year-old is studying Housing Management level 2 with the Chartered Institute of Housing, and thanks to the Apprenticeship Levy it has given him the chance to gain a professional qualification and

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National Apprenticeship Week 2019: Rachael’s story

Here’s Rachael who is currently Universal Credit Manager at Riverside, her role is to make sure we’re ready to support customers who are making a claim. Rachael is 38-years-old and studying Operational and Departmental Management level 5 working in her full-time role while also looking after her two young children. What does your job entail?

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National Apprenticeship Week 2019: Tom’s story one year on

Last year we shared Tom’s story when he began studying the AAT (Association of Accounting Technicians) level 4 under the Apprenticeship Levy scheme. Since then the 24-year-old has been promoted from accounts payable assistant to financial accounts assistant, now looking after the fiscal records for building developments at Riverside. Today we hear more about his

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National Apprenticeship Week 2019: Digital marketing course equips Megan with skills to engage with tenants

On National Apprenticeship Week 23-year-old Megan Duggan, our Customer Involvement Officer for South and Central regions of England, explains how studying a Digital Marketing course is helping her to engage with tenants more effectively. As Customer Involvement Officer, part of my role is to give customers the tools and knowledge to have their say about

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New GROW programme means more career choices to help people in to work

It’s National Apprenticeship Week, making it a great time to unveil Riverside’s revised GROW Trainee scheme! The programme was set up in 2010 to help people with little or no work experience obtain the skills they need to gain employment. Lee Bailey, Riverside’s National Volunteering Manager, explains more about the new trainee offer… The GROW (Giving

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National Apprenticeship Week 2019: Lee’s quick guide to apprenticeships

Meet Lee, 33, our professional development manager at Riverside. Lee is responsible for supporting you on your career and development journey to improve performance and ability. He works with our diverse and skilled colleagues to harness and grow talent within the business and is looking to create more development opportunities for colleagues and our communities.

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We need to fight the North’s corner for housing funding and allocation

Roof tops in Headingley, Leeds.

A new charter calls for action to prevent the North of England losing out on housing funding to London and the South East. Carol Matthews, Riverside chief executive and chair for Homes for the North, explains more… We can all agree this country needs more homes. The Government has set a national housing target of ‘at least

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How we are helping customers to tackle fuel poverty

According to National Energy Action (NEA) around four million UK households are in fuel poverty, unable to afford to live in a warm home. Here at Riverside we can provide support for our customers who maybe struggling to pay their electricity, gas or other utility bills. Our Affordable Warmth Advisors are available across the country,

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LGBT History Month

By Jenny Crocker, Care and Support Service Manager February is LGBT History Month – this year’s theme is peace, reconciliation and activism to mark the 50th anniversary of the Stonewall Riots in New York.  There have been so many people over the decades who have made an impact on the LGBT community and LGBT rights,

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Unacceptable numbers of people sleeping rough in new figures

We are disappointed not to see a greater decrease in the number of rough sleepers in England as we are working so hard to tackle and prevent homelessness across the country. Although it is encouraging that the rate of increase has clearly slowed year on year. Everyone is moved to see people who sleep rough

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