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Social Housing Green Paper: A new deal for social housing

Roof tops in Headingley, Leeds.

The Government published its long-awaited Social Housing Green Paper on Tuesday 14 August 2018. It has been described as setting out a “vision which values and respects the voices of residents, with landlords treating them with decency and respect, backed up with clear consequences when they do not”. It states that the Grenfell Tower fire

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Putting customers in control is the future of social housing

The old dog and bone is no longer the preferred method of communication. We continue to signpost our customers to self-service aids, which critics may suggest is due to efficiency savings being sought as a result of Government benefit cuts. We are becoming smarter in our ways of communicating with customers, whilst keeping pace with

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A renewed focus on PLACE is a priority for regeneration

Compendium Living is Riverside’s joint venture (with Lovell) residential development company. We specialise in large-scale, place-making projects. But what do we mean by place-making? A great example of our work with Riverside is our contribution to Riverside’s long-term strategic investment in the Lee Valley area. Since the council’s housing stock was transferred in 2002, Riverside

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Housing First – just one way we help tackle and prevent homelessness

According to Homeless Link’s latest figures, 4,751 people are estimated to sleep rough on the streets of England on any one night. The Government has pledged to end rough sleeping by 2027 and at Riverside, we are committed to help achieve this. We are the third largest provider of Homelessness services in England. We have

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Remaining customer-focused in challenging times

Housing officer with customer

When I was asked to write a blog about my experience of working with customers, my first thought was; “Where do I start?!”. As a Housing Officer, every single day throws up new challenges. I’m continually unsure about what I’m going to be dealing with the next day, especially as our customers’ expectations rise, so

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Looking back with pride and moving forward to tackle challenges

Swan Street

In the run-up to our 90th anniversary Stakeholder Strategy Day in October we will be publishing a series of blogs. Whilst I have the dubious pleasure of penning the first, this year we have asked colleagues who are close to the front line to share their experiences of working with customers, tackling homelessness and regenerating

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