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Have your say – consultation on customer involvement in complaints scrutiny
A month-long consultation has been launched today (Wednesday October 18, 2023) by Riverside Customer Voice Executive who have recommended proposals to change the way we involve customers in the scrutiny of our complaints process. Tenant Complaints Panels have been a part of our complaints process for many years. They give customers the option to have
Read moreNumber of households in temporary accommodation now more than 104,000
New Government statistics released today have shown the growing problem of homelessness. The data showed a 9% increase in households experiencing homelessness and owed a ‘relief duty’ when compared to the previous year. Households in temporary accommodation increased by 10% to stand at 104,510 at the end of March. John Glenton, executive director of Riverside Care
Read moreCouncil spending on accommodating homeless families in England up 33% in past year, figures show
The number of people living in temporary accommodation or facing homelessness is becoming a growing humanitarian crisis in England says John Glenton, Executive Director of Riverside Care and Support.
Read moreNational Scrutiny Week 2023
National Scrutiny Week (2-6 October) is a chance for customers to have their say and learn more about holding landlords to account. Click here to find details of a series of free webinars and events run by tenant engagement experts, TPAS and let us know what you think at [email protected]
Read moreRiverside announces Carol Matthews plans to retire
Riverside announces Carol Matthews’ planned retirement after 12 years of leadership. Recruitment for her replacement to start immediately.
Read moreGROW – Chris’ story
Chris started as a GROW Project Assistant at Rose Brae and was offered a permanent role as a Project Worker after only four months. Read his story…
Read moreStarts at Home 2023 – Gloucestershire
Hear Mark’s story around how Claremont House in Gloucestershire has supported him and, in his own words, saved his life.
Read moreStarts at Home 2023 – Suffolk
Hear how our support workers have helped a young customer by building trust and forming a network of support around her.
Read moreStarts at Home 2023 – Doncaster
Hear from some of our Retirement Living customers around their experience of Riverside and how they have been supported in their homes.
Read moreStarts at Home 2023– West Midlands
Sarah has a mild learning disability, was alcohol dependent, and had a gambling issue. This is her story in her own words.
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