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Birthday smiles for residents as Riverside turns ninety

Riverside Chairman, Max Steinberg CBE visits Eva Cruikshank at her Riverside retirement living apartment at Fountain Court in Kirkdale.

A ninety year old great grandmother from Kirkdale received a 90th birthday surprise when Riverside Chairman, Max Steinberg CBE, dropped by with a bouquet of flowers and a quick bout of “Strictly Come Dancing”.   Eva Cruikshank was born in 1928 in Walton, just three miles from the site of Riverside’s first housing project in

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Universal Credit – putting the customer first

By Rachael Robinson, Universal Credit Manager We have joined forces with the Department for Work and Pensions (DWP) to encourage landlords to support their customers as they transition to the full service of Universal Credit. While a lot of the responsibility in both applying for Universal Credit and managing their finances lies with the customers

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Emergency shelter available to rough sleepers in severe weather this winter.

Riverside's Homeless Outreach and Support Team (HOST) in Guildford.

As the temperature drops and dark winter nights draw in, Guildford’s Homeless Outreach and Support Team (HOST) are working extra hard to help rough sleepers in the town access accommodation and leave life on the streets behind.   The Homeless Outreach and Support Team (HOST) is commissioned by Guildford Borough Council and run by Riverside

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The Universal Declaration of Human Rights turns 70

By Jenny Crocker, Care and Support Service Manager On 10 December in 1948, the United Nations’ General Assembly set out the Universal Declaration of Human Rights, a common standard to affirm the basic rights and freedoms of all human beings. It sets out human rights to be universally protected. In 2009 it received a certificate from

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Research shows that many rough sleepers have experienced some sort of trauma in their lives

Rough Sleeper Service

A staggering 4,751 people were counted or estimated to be sleeping rough by local authorities in England on any one night in autumn 2017. Riverside’s Executive Director for Care and Support, John Glenton, reflects on this depressing statistic and the perceptions versus reality of sleeping rough.   Recently I have heard a number of people

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International Volunteering Day 2018

Lee Bailey, Riverside’s National Volunteering Manager for Riverside Care and Support.

At Riverside, our commitment is to create meaningful volunteer opportunities that benefit our customers, the communities where they live and the services we provide. On International Volunteering Day, our National Volunteering Manager, Lee Bailey, looks back at the way the service has developed over the last 12 months. In April, after months of working with

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Ladders of Aspiration – Funding to help you reach your goals

We’re really excited to be celebrating our 90th birthday this year. Having reached such a fine age we’re doing lots of things to celebrate this landmark year – including our Ladders of Aspiration scheme. The Ladders of Aspiration scheme is a way for us to help you achieve an educational or professional goal to assist your

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Be ready for new online services in the New Year

Customers already using online rent accounts have been busy helping us test and improve our new online service offer. This allows you to view your rent and charges account, report repairs, plus book, change and cancel repairs appointments – all online, anytime, on any device. With more to come! How do I get it? You’ll

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Focusing on your satisfaction and safety

In our last update, we told you about how we’re transforming our repairs and maintenance services, and investing even more in your safety and comfort. Here’s how we’re getting on. Transforming our services has involved restructuring some of our teams. The new Asset Services team went live in November, with the aim to keep customers

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Make the most of your money

It’s vital to budget to make sure you can pay your rent, bills and day-to-day expenses. Here’s some tips… Your most important bills Payments like rent and Council Tax can’t be avoided. If you don’t pay, it’s likely that you’ll end up in court, so you should make these bills a priority. Other bills Could

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