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Black History Month – What’s in a name?

During Black History Month, our Equality & Diversity Manager, Lyn Bowker looks at why it’s so important we pronounce people’s names correctly and offers some tips to make sure you always get it right.  It can be easy to mispronounce a colleague’s or a customer’s name, if you’ve not met anyone with that name before.

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Have your say – consultation on customer involvement in complaints scrutiny

A month-long consultation has been launched today (Wednesday October 18, 2023) by Riverside Customer Voice Executive who have recommended proposals to change the way we involve customers in the scrutiny of our complaints process. Tenant Complaints Panels have been a part of our complaints process for many years. They give customers the option to have

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Number of households in temporary accommodation now more than 104,000

John Glenton, Executive Director of Care & Support

New Government statistics released today have shown the growing problem of homelessness. The data showed a 9% increase in households experiencing homelessness and owed a ‘relief duty’ when compared to the previous year. Households in temporary accommodation increased by 10% to stand at 104,510 at the end of March. John Glenton, executive director of Riverside Care

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National Scrutiny Week 2023

National Scrutiny Week (2-6 October) is a chance for customers to have their say and learn more about holding landlords to account. Click here to find details of a series of free webinars and events run by tenant engagement experts, TPAS and let us know what you think at [email protected]

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GROW – Chris’ story

Chris started as a GROW Project Assistant at Rose Brae and was offered a permanent role as a Project Worker after only four months. Read his story…

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