At Riverside, our commitment is to create meaningful volunteer opportunities that benefit our customers, the communities where they live and the services we provide. On International Volunteering Day, our National Volunteering Manager, Lee Bailey, looks back at the way the service has developed over the last 12 months. In April, after months of working with

We’re really excited to be celebrating our 90th birthday this year. Having reached such a fine age we’re doing lots of things to celebrate this landmark year – including our Ladders of Aspiration scheme. The Ladders of Aspiration scheme is a way for us to help you achieve an educational or professional goal to assist your

Customers already using online rent accounts have been busy helping us test and improve our new online service offer. This allows you to view your rent and charges account, report repairs, plus book, change and cancel repairs appointments – all online, anytime, on any device. With more to come! How do I get it? You’ll

In our last update, we told you about how we’re transforming our repairs and maintenance services, and investing even more in your safety and comfort. Here’s how we’re getting on. Transforming our services has involved restructuring some of our teams. The new Asset Services team went live in November, with the aim to keep customers

It’s vital to budget to make sure you can pay your rent, bills and day-to-day expenses. Here’s some tips… Your most important bills Payments like rent and Council Tax can’t be avoided. If you don’t pay, it’s likely that you’ll end up in court, so you should make these bills a priority. Other bills Could

We are aiming to do 90 good deeds for our communities during our 90th year to create a lasting legacy.  Our staff each get two volunteering days and some have already used theirs to help communities, like the team pictured here pitching in at our Greenfield retirement living scheme in Hull. Do you have a

Calling all LGBT customers As an LGBT-friendly landlord, we want to update our lesbian, gay, bisexual and transgender (LGBT) customers on issues that matter to them. To respect your privacy and ensure we only contact LGBT customers who wish to participate, please give us your details by filling in this form if you’d like to

We want to know what you think about the service we deliver to you and how we can improve. Our online Customer Panel allows you to feedback on a regular basis through surveys emailed directly to you on a range of topics. We’ve over 200 members already and they’ve already given us their views on

Every person who holds a tenancy or a leaseholders agreement with Riverside is a member of Riverside Customer Voice.   The work of Riverside Customer Voice is led by an executive group that we consult with to get your views heard and make changes to our policies and procedures. The executive has customer representatives from across