Customer feedback

At Riverside, our customers are at the heart of what we do and we are committed to delivering a high-quality service. It's important to tell us when things go right or when they go wrong so we can continue to improve our service.

Send us feedback

We love to hear what you think, good or bad so we can make things better. Send us your thoughts and suggestions or report a problem quickly and easily through this form.
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Our complaints process

Our team will get to the bottom of your issue and help put things right. If you are still unhappy with our response, you can escalate your issue. Read through our complaints process and how to make a formal complaint.
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Making things right

The Government’s Making Things Right Campaign is designed to raise awareness of how social housing customers can report problems to their landlords. Here at Riverside, we do a huge amount to promote those methods, find out how.
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