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Hello! We've given our website a fresh new look. We're still updating some pages, but My Riverside works as normal.
Need help using the new site? Read our guide to the new Riverside website.

Chat with us

Chat with our team online for quick help with repairs, rent, finding a home and more. If live chat is unavailable, you can still contact us through My Riverside, by phone or by email.


Speak to an advisor online

Use the live chat button in the bottom right-hand corner of your screen to start a conversation with one of our advisors.

We can help with:

  • Repairs and maintenance queries
  • Rent and payments
  • Finding a home
  • Damp and mould concerns
  • General questions about your services


Monday to Friday, 10am–2pm

woman on laptop in her living room

Need help outside of our live chat hours?

If live chat is unavailable, you can still get in touch by logging in to My Riverside, calling us, or sending us an email.

Log in to My Riverside (24/7)

Manage your account online at any time — check your balance, report a repair or make a payment.

Log in to My Riverside →

Call us (24/7)

Speak to one of our friendly advisors for help with your account, reporting a repair or answering any questions.

Call us on 0345 111 0000 →

Email our team (24/7)

Prefer to write to us? Send us an email and we'll get back to you as soon as we can.

Send us an email →