September 2023
Riverside aims to proactively manage the potential risk to health arising from water systems in buildings owned or managed by The Riverside Group (TRG) and its subsidiaries. This policy and the associated management plan sets out the steps TRG will take to identify, assess and control water hygiene risks and scalding risks from hot water installations.
This purpose of this policy is to ensure TRG meets its obligations under the following legislation and regulations (as amended):
In developing a robust management plan TRG will also refer to the following specific guidance and advice on how to comply with the above legislation and regulations:
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This policy applies to all non-domestic buildings owned or managed by TRG where the responsibility for water systems is under the control of TRG. This specifically includes communal area to residential buildings, offices, shops, commercial units and community centres.
Building specific lease or management agreements may define legal responsibility. Where clear responsibility cannot be defined, the default position for any non-domestic buildings owned or managed is that TRG will actively manage that risk until a time when clearly defined legal responsibility can be evidenced.
The policy applies to domestic dwellings to the extent of control measures during vacant tenancy periods, when the property is under TRG control, as well as portfolio level risk identification and controls in line with the management plan.
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UK regulations set out an explicit duty to preventing or controlling the risk from exposure to water borne bacteria. The risks vary with circumstances, ranging from the occupation of a building to activities associated with the repair, refurbishment, and demolition of premises.
The guiding principles of what TRG intends to accomplish through implementation of this policy are as follows:
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This policy is to be read in conjunction with:
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Executive Director of Asset Services
Director of Building Safety
TRG Head of Shared Spaces & Compliance/Director of Property Services (OHG)
Head of Business Management
Head of Health Safety & Environment
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Whilst the strategic approach to Building Safety is not risk averse in terms of adopting innovation and striving to be a leader in the sector, the safety of Riverside customers and colleagues is a key priority for the organisation. Therefore there is no appetite for risk in terms building safety and compliance with the law.
There is however a tolerance for risk in adopting a proportionate approach to building safety activities, risk assessment and the controls implemented.
Key risks are monitored through a set of monthly Key Performance Indicators (KPI’s). The suite of KPI’s are embedded with the executive management and governance reporting structure.
A building safety risk register is maintained and regularly reviewed to ensure a proactive approach to risk identification, reduction and control.
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We aim to meet all our obligations to keep our buildings, customers and colleagues safe. To maintain an effective safety testing, installation, maintenance, and servicing regime as detailed in this policy. We will respond to complaints regarding safety concerns in line with our Complaints Policy and Customer Feedback Procedure.
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Riverside is committed to Equality, Diversity & Inclusion. We strive to be fair in our dealings with all people, communities and organisations, taking into account the diverse nature of their culture and background and actively promoting inclusion. This policy aligns with Riverside’s Equality, Diversity and Inclusion Policy and has been subject to an Equality Impact Assessment.
All links will open in a new tab
Riverside aims to proactively manage the potential risk to health arising from water systems in buildings owned or managed by The Riverside Group (TRG) and its subsidiaries. This policy and the associated management plan sets out the steps TRG will take to identify, assess and control water hygiene risks and scalding risks from hot water installations.
This purpose of this policy is to ensure TRG meets its obligations under the following legislation and regulations (as amended):
In developing a robust management plan TRG will also refer to the following specific guidance and advice on how to comply with the above legislation and regulations:
All links will open in a new tab
This policy applies to all non-domestic buildings owned or managed by TRG where the responsibility for water systems is under the control of TRG. This specifically includes communal area to residential buildings, offices, shops, commercial units and community centres.
Building specific lease or management agreements may define legal responsibility. Where clear responsibility cannot be defined, the default position for any non-domestic buildings owned or managed is that TRG will actively manage that risk until a time when clearly defined legal responsibility can be evidenced.
The policy applies to domestic dwellings to the extent of control measures during vacant tenancy periods, when the property is under TRG control, as well as portfolio level risk identification and controls in line with the management plan.
All links will open in a new tab
UK regulations set out an explicit duty to preventing or controlling the risk from exposure to water borne bacteria. The risks vary with circumstances, ranging from the occupation of a building to activities associated with the repair, refurbishment, and demolition of premises.
The guiding principles of what TRG intends to accomplish through implementation of this policy are as follows:
All links will open in a new tab
This policy is to be read in conjunction with:
All links will open in a new tab
Executive Director of Asset Services
Director of Building Safety
TRG Head of Shared Spaces & Compliance/Director of Property Services (OHG)
Head of Business Management
Head of Health Safety & Environment
All links will open in a new tab
Whilst the strategic approach to Building Safety is not risk averse in terms of adopting innovation and striving to be a leader in the sector, the safety of Riverside customers and colleagues is a key priority for the organisation. Therefore there is no appetite for risk in terms building safety and compliance with the law.
There is however a tolerance for risk in adopting a proportionate approach to building safety activities, risk assessment and the controls implemented.
Key risks are monitored through a set of monthly Key Performance Indicators (KPI’s). The suite of KPI’s are embedded with the executive management and governance reporting structure.
A building safety risk register is maintained and regularly reviewed to ensure a proactive approach to risk identification, reduction and control.
All links will open in a new tab
We aim to meet all our obligations to keep our buildings, customers and colleagues safe. To maintain an effective safety testing, installation, maintenance, and servicing regime as detailed in this policy. We will respond to complaints regarding safety concerns in line with our Complaints Policy and Customer Feedback Procedure.
All links will open in a new tab
Riverside is committed to Equality, Diversity & Inclusion. We strive to be fair in our dealings with all people, communities and organisations, taking into account the diverse nature of their culture and background and actively promoting inclusion. This policy aligns with Riverside’s Equality, Diversity and Inclusion Policy and has been subject to an Equality Impact Assessment.
All links will open in a new tab