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My Riverside update – message from Liz Fairburn, Chief Customer Officer for former One Housing Group customers
We’ve faced some technical challenges since the moving customers from My One Housing to My Riverside last weekend and we’re extremely sorry if that has affected our service to you over the past week.
Read moreEmergencies only service from Friday 13 June to Monday 16 June while we upgrade services
Between Friday 13 June to Monday 16 June, we’re upgrading services so we can resolve your queries more efficiently and effectively. These changes will bring all our customers on to the same services. As a result of these upgrades, we will be able to offer an ‘emergencies only’ service so we want to give you
Read moreRiverside awarded funding to continue support for homeless veterans
As a result of the success of Op FORTITUDE since it was first launched in 2023, Riverside has been awarded a further £480,000 from the Office for Veterans’ Affairs (OVA) administered through the Armed Forces Covenant Fund Trust (AFCFT) to continue funding the work we do in this area, including our specialist supported housing for
Read moreHunt for Riverside Scotland’s new Managing Director begins as Diana MacLean steps down
Riverside Scotland’s Managing Director, Diana MacLean, is set to step down from the organisation after four years in role.
Read moreScam awareness in focus
With malware attacks, cyber security and data safety in the news – it’s vital we’re all scam aware. So, we’ve compiled a list of official advice resources which you may find helpful. Citizens Advice bureau provide a range of helpful advice The Government’s Stop, Think Fraud campaign – also provides help on staying ahead of
Read moreMeet our new Chief Customer Officer
Riverside is pleased to announce the appointment of Liz Fairburn as Chief Customer Officer, following the retirement of our former Executive Director Patrick New.
Read moreReflections on my mentoring journey
It’s been an eye-opening process, one that’s helped me take a step back and consider not only my career but my life as a whole.
Read moreSupporting our customers to fly high with Barclays Digital Wings
Riverside is excited to announce a new partnership with The Barclays Digital Eagles to provide an innovative online platform to help our customers improve their digital skills. The Barclays Digital Wings portal has over 75 courses available, covering an array of topics that are designed to give people practical digital skills in bite sized chunks.
Read moreOver 3,000 homes to benefit from energy efficiency upgrades
Following a successful bid, Riverside will to be able to deliver energy efficiency upgrades to over 3,000 homes.
Read moreRiverside Customer Voice dissolved at AGM
Members of the Riverside Customer Voice (RCV) have voted to dissolve the entity, paving the way for the creation of a new customer influence and accountability framework, designed to give customers more opportunities than ever before to influence our services and make them better. The decision was taken at the Annual General Meeting of RCV
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