Number 5 Hub provides short-term accommodation with tailored support for adults aged 18 or over who are rough sleeping and have a local connection to Guildford. Customers are supported by staff on site 24 hours a day. Each person works with their own support worker to create an individual support plan based on their needs, goals, and strengths.
Support focuses on helping people move on to suitable accommodation and build stability in their lives. This includes support to access housing, attend pre‑tenancy meetings, and make sure the move-on process is as smooth as possible. Customers are also supported to connect with local services and agencies so they can get the right help at the right time.
Support available
Staff at Number 5 Hub can help customers to:
- Access accommodation and housing-related support
- Get support from relevant agencies, including:
- Mental health services
- Substance misuse services
- Benefits and financial advice
- Education, training, and employment support
- Counselling services
- Domestic abuse support
- Develop life skills, including budgeting and managing debts
- Put safeguards in place to help manage and stabilise crisis situations, such as domestic violence, hate crime, or anti-social behaviour
- Build links within the local community
- Improve health, wellbeing, and independence