Login

Hello! We've given our website a fresh new look. We're still updating some pages, but My Riverside works as normal.
Need help using the new site? Read our guide to the new Riverside website.

Make a complaint

Tell us if something has gone wrong and we'll work to put it right.

Complaints process Send us feedback

lady looking concerned on phone

Before you make a complaint

Find out when to make a complaint, what information you'll need and what happens after you get in touch.

When should I make a complaint?

If you're unhappy with our service or feel we've got something wrong, please let us know. We'll listen, investigate and do our best to put things right.

Should I report an issue before making a complaint?

Yes. If you're reporting a repair, anti-social behaviour or another issue for the first time, please contact the relevant team first. If you're unhappy with how we've handled it, you can then make a complaint.

How do I make a complaint?

You can make a complaint online using the form below or you can contact us in a way that works best for you:

  • Call us on  0345 111 0000 (or 0300 123 9966 if you're a former One Housing customer)
  • Get instant support with Live Chat 
  • Through your My Riverside online account
  • Email our team
     

    • Tell us what happened, when it happened and how you'd like us to put things right.

    What information should I include?

    To help us investigate your complaint, please include:

    • Your name and address.
    • What happened.
    • When it happened.
    • How you'd like us to put things right.
    What happens after I make a complaint?

    We'll acknowledge your complaint, investigate what happened and keep you updated. We'll explain our decision and let you know what we'll do next.

    You can read our complaints process for more information.