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Contact us

Find the quickest way to get help, report an issue or ask a question.

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How can we help?

Choose what you need help with and we'll take you to the right place.

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Emergency contact

Call us immediately if your home is unsafe or at immediate risk.

  • Gas leaks
  • Serious flooding
  • Complete loss of power
  • Structural damage
  • Safeguarding concerns
  • Other urgent risks

Available 24 hours a day, 7 days a week

Former One Housing customer? Call us on 0300 123 9966

Call us: 0345 111 0000


Looking for something else?

Contact us in a way that works best for you.

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Save time with My Riverside

My Riverside is the quickest way to report repairs, make payments and manage your account. Access it online from your computer or download the app to use on the go.

Login to your account Register today

Our response times

We know it's important to get help when you need it. Here are our latest average response times (August).

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Please note these are average times and can vary depending on how busy we are and the time of day. 

Media enquiries

Are you a journalist, broadcaster or member of the media?

If you're looking for information about Riverside, would like to arrange an interview, request a comment, or have a press enquiry, our Communications team can help. We'll make sure your enquiry is directed to the right spokesperson and provide the information you need as quickly as possible.

Contact our Media Office