Are you a former
One Housing customer?

Find all the relevant information and contact details for you whilst we are updating our systems.

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If you’re a Riverside resident
and you want to make an enquiry, you’re in the right place.

FAQs

Not sure which way to contact us or just need some information? Check out our FAQs.

Read FAQs

General enquiries

Do you have a general question or some feedback you’d like to share with us?

Fill in our enquiry form

Complaints process

Things go wrong now and again. Our team will get to the bottom of your issue and help put things right.

Tell us more

Ask our customer service team

Our customer service team are on hand to help you in several different ways.
If you have an emergency, then call us immediately on 0345 111 0000 otherwise choose one of these options.


Log in to My Riverside
Use your account to check your balance, report a repair or make a payment

24/7


Chat with us
Instant support for repairs, rent, home search, and damp and mould.

Monday to Friday
10am-2pm

Email our team
Send an email across to our team if you prefer and we will be in touch to assist.

24/7


Call us
Speak to our team for dedicated support. You can call us round the clock on 0345 111 0000

24/7


Are you a member of the press? If you have a press enquiry, please contact us here