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Get involved

Discover ways to have your say and make a difference to our services.

Turn your ideas into positive change

Your ideas and experiences can help make a difference.

By getting involved, you can:

  • Help improve our services.
  • Have a say in decisions that affect customers.
  • Help make a difference for your community.

Register your interest

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How it works

You choose how and when you get involved. We'll contact you when there's an opportunity that's right for you.

Ways to get involved

Whether you have five minutes or a few hours, there's a way to get involved that works for you.
Every contribution makes a difference, and there's no pressure to commit regularly — you can get involved whenever it suits you.


Have your say from home

Share your views whenever it suits you, without leaving home.

Whether you have five minutes or a little longer, you can get involved online in a way that fits around your everyday life.

  • Complete surveys and quick polls.
  • Join online discussions and focus groups.
  • Share feedback after using our services.
  • Follow us on social media and join the conversation.
  • Take part when it suits you, from the comfort of your own home.

5 - 60 minutes

Find out more Sign up

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Shape your community

Share your ideas in person and help make a difference where you live.

Meet other customers, talk to us and help improve your community and our services.

  • Join a focus group.
  • Attend local meetings and community events.
  • Take part in an estate walkabout.
  • Help shape new ideas in customer workshops.
  • Meet other customers and share your views.


30–60 minutes to a few hours

Find out more Sign up

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Take a bigger role

Get involved on a regular basis and have a bigger say in how we improve our services.

We'll support you every step of the way, no experience is needed.

  • Join a customer panel.
  • Help shape services through ongoing customer groups.
  • Share your ideas and experiences.
  • Work with other customers and Riverside colleagues.
  • Influence decisions that improve services for everyone.


A couple of hours every few months

Find out more Sign up

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Getting started

Everything you need to know about getting involved, from signing up to choosing opportunities that suit you.
Do I need  experience?

No. You don't need any special skills, qualifications or previous experience.

The most important thing is:

  • Your experience as a Riverside resident.
  • Your views and ideas.
  • A willingness to share your feedback and help improve our services.
How do I sign up?

It's easy to register your interest.

You can:

  • Tell us you would like to get involved.
  • Let us know which opportunities interest you.

We will:

  • Contact you when a suitable opportunity is available.
  • Only invite you to opportunities that match your interests.

Register your interest

Can I choose how much I do?

Yes. You can get involved in a way that works for you.

You can choose:

  • Quick surveys.
  • One-off activities.
  • Longer-term opportunities.

You decide what suits:

  • Your time.
  • Your interests.
  • Your confidence.

Taking part

Learn what taking part is like, how we'll support you and how your feedback helps shape our services.
Will I be paid?

Some opportunities may include:

  • A thank you payment or incentive.
  • Free training.
  • Reimbursement of reasonable expenses, such as travel.

We will:

  • Explain what is available before you take part.
  • Make sure you have the information you need to decide if you want to get involved.
I'm not confident speaking in meetings

You do not have to speak in meetings to get involved.

You can choose activities such as:

  • Surveys.
  • Online feedback.
  • Written comments.
  • Other ways to share your views.

You can choose the way that feels most comfortable for you.

Will my feedback make a difference?

Yes. Your feedback helps us improve our services.

It helps us:

  • Understand what is working well.
  • Know what we need to improve.
  • Make changes based on what customers tell us.

We will:

  • Share examples of how customer feedback has made a difference.
  • Let you know about changes that happen because of your views.

Your feedback in action

Every survey, event and conversation helps us improve our services. Here's what we achieved together last year.

You said, we did!

Every month, we share how we've responded to your feedback and the improvements we've made as a result.

See what we've changed