We’re pleased to say the technical issues we’ve been experiencing for people attempting to download our app are now almost completely resolved.

The fix is already in place for Android users – and a fix should soon be in place for Apple users too. We’re just waiting on Apple to approve an app update.

The improvements mean you may need to update your app if you’re an existing user. To do that, just go to your app store and search My Riverside and click the “update” button. If there isn’t an update button, you don’t need to update.

If you’re an Apple user and want to use our digital services in the meantime, don’t worry, you can still use our online system.

Again, we apologise that the problem has disrupted services, primarily for former One Housing Group customers looking to get started with using My Riverside.

It’s disappointing that we’ve not been able to provide you with the smooth introduction to My Riverside which we had hoped.

We hope you’ll soon be able to get started on your My Riverside journey and familiarise yourself with all the services it has to offer.

Yours sincerely,

Liz Fairburn
Chief Customer Officer