We’re designing a bold new framework that gives you real power in shaping the services you receive from us, and we want you to be part of it. Whether you want to simply stay informed or help make big decisions, there’s a role for everyone.

Here are a few words from Paula Simpson, part of Tenants and Residents Influence Partnership (TRIP) on why you should get involved:

“I’ve been involved with Riverside for five years and I’ve seen the impact we, as customers can have. Getting involved was a last resort when I felt that Riverside was missing the point – I could either accept my living conditions or I could help Riverside identify where they were failing.

I have seen how our voices can make considerable changes and have a real influence on the decisions that directly affect us.

We have restructured customer involvement and designed the new framework, allowing Riverside to identify the ways its customers can contribute to how things are done. Every step is important, and you can choose how much or how little you want to say!

We all just want a nice, warm, safe home to live in and we have the power through our voice, to make sure this is delivered. Our voices are valuable so let’s use them to shape the future.”

Seven steps to success

What next?

We’ll start recruiting in November 2025, with the full framework launching in spring 2026.

For more information on how you can have a real influence on our services, and what changes we have already made as a result of your feedback, visit www.riverside.org.uk/have-your-say