Welcome to Riverside

Over the last three years Riverside have been working to integrate Impact Housing into the organisation and from Monday 4 October the Impact name will no longer be used.


We’re delighted to welcome you as a Riverside customer

As you know Impact Housing has been part of Riverside for the past three years and now we have fully integrated. This means that there are a number of staffing changes but you now have a dedicated team of advisors to contact. We hope you will be happy as a Riverside customer and we look forward to building a strong working relationship with you. Riverside’s aim is to transform lives and revitalise neighbourhoods. We have a strong local presence in Cumbria and we are committed to providing great services and opportunities in your neighbourhood. Your welcome pack explains all you need to know about being a Riverside customer. It includes everything from how you can report a problem and request a repair to what to do if, for example, you need a home adaptation due to an illness or disability. It also sets out some things that we expect from you as a customer – all things designed to help you stay safe – such as what to do if you want to do a spot of DIY and how to deal with gas and water safety issues. Please read through the pack carefully, keep it somewhere safe and, if you have any issues, contact us using any of the methods provided.

Getting started

To help you settle into using Riverside services we’ve created a few quick links to take you directly to some useful information.

How to pay your rent

Rent and other charges are paid in advance and it’s important you make these payments on time. To make it as simple as possible, we offer lots of ways to pay from paying online, to over the phone so you can choose the one that’s right for you.

Stay connected with My Riverside

My Riverside helps you manage your rent, make secure payments, report non-emergency repairs and update your details. Access services anytime, anywhere, from any device. Log in or register for My Riverside at my.riverside.org.uk

What about repairs?

These will continue be delivered by PPM and you may see different information on our website about the delivery of services to other parts of the country. Please speak to your housing officer if you have any questions about this.

Extra services, help and support

We want you to continue to live independently in your home. If you find you need a little extra help and support in your home, there are ways we could help. From managing your home, adaptations and alternative housing options.

Why not get involved?

At Riverside, our customers are at the heart of what we do and we are committed to delivering a high quality service. We want to hear your views about our services and your neighbourhood. If you’re interested in having a say, there are number of ways of doing this in your local area and nationally. You can find out more about these on our website or speak to one of our colleagues.

Have a question?

Get in touch with us, anytime, anywhere.

Quick access online

My Riverside is the easy way to access everything you need. Anytime, anywhere, any device. Register today and enjoy the benefit of being a Riverside customer.

Find us on social

It’s easy to find us and speak to our team online

 Search for ‘RiversideGroup’
  @RiversideHousing

Call us by phone

Open 24 hours, 365 days a year. Our advisors are specially trained to help you with your tenancy. Call us on 0345 111 0000. We have a number of dedicated direct lines for specific schemes.

Speak to us in person

If you’d prefer to talk to a member of our team in person, that’s not a problem. Please get in touch and book an appointment with us. We’d be more than happy to arrange this for you.