If you are struggling to pay your energy bills or would like to pay less, our Affordable Warmth Officer, Kathryn Morrison could help.

Kathryn has been supporting an elderly tenant and her family since February 2015 when the family started the struggle to have their mother assessed for dementia.

After discovering several years of unpaid energy bills leading to court action our Money Advice Team were able to put a referral through to Kathryn who successfully negotiated with EONs legal team to halt further action.

After months of on going work which saw the case escalate to EONs executive team Kathryn was able to get all £5178.22 of debt cleared and a future payment plan set in place.

This not only allows one of our vulnerable tenants to keep her heat on this winter, but means that her daughter is able to focus her time and attention on giving her mother the support she needs.

Kathryn offers a tailored individual service providing energy saving and energy efficiency advice, advice on operating heating systems as efficiently as possible, reviews of and advice on switching tariffs/suppliers and access to financial help.

For more information please contact:
Kathryn Morrison, Affordable Warmth Officer on 01294 316756 or email [email protected]