Already using repairs online?

You’re already registered. You just need to log in and create some security questions.

How to get started

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Step 1:

First name and Last Name – as it’s written on your tenancy agreement and without Titles/Prefixes (Mrs/Dr etc.). It might include your middle name or just be your initials.

If you have a joint tenancy (where there are two people listed on the tenancy agreement), you can each register separately, so just enter your details.

Email address – the same one you have registered with us. 

If you don’t have an email registered with us, it’s easy to do – just call or email us and ask us to register your email address to your account. For security, we’ll ask you to confirm your name and address.

 If we don’t have an email address for you, you won’t be able to sign up for this service.

Your reference number – this is different to your payment card number (if you have one). It’s 13 digits long and can be found on letters from us.

Tick the box to accept our Terms & Conditions and Privacy Policy.

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Step 2:

Create your password.

It needs to be 8 characters long (which can include spaces), and a mixture of letters and numbers.

This is to make sure your account is secure.

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Step 3:

You’re almost there!

When you submit your password, we’ll send you a link to activate your account.

This link will expire after 24 hours, so be sure to check your junk/spam folder if it doesn’t come through soon.

If the link does expire, you’ll need to register again from the start.

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Step 4:

You’ve created your account. You now need to choose and answer five security questions.

The answers should be at least 4 characters long, including spaces.

Click submit, and you’re done! You’ll be taken to the homepage where you can start using online services.

Get in touch

We’re on hand to help you get started in the new system.

If you need more guidance, contact us 

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How did you find the registration process?

Your feedback helps us make improvements. Look out for an email with quick survey after you’ve registered.