Last Tuesday (16 November) Riverside IT closed access to a number of Riverside’s IT systems following a malware attack. Over the last seven days we have been working intensively with our managed incident response service to contain and eradicate the malware.
As you would expect, this has caused disruption to our business and affected many of our valued partners and suppliers. Some of the IT systems we rely on to share information, raise purchase orders and transact financially with companies such as your own are not yet available and we would like to apologise to you for any inconvenience this may cause.
At present we are unable to access supplier accounts or payment platforms and the payment runs scheduled to take place this week are delayed. Based on work undertaken so far to recover access we are expecting to resume payment runs by 3rd December but please be assured that we are considering all options available to accelerate this timeline.
There will be no change to the way in which Riverside’s systems work with those of our partners and suppliers, and as we restore access to the affected systems in a controlled manner, we will update you further as required.
We can assure you that this has the utmost priority at Riverside.
We will provide further updates as soon as we are able to confirm when payment runs will resume. In the meantime you can find up to date information on the Riverside website at Live service information | Riverside
If you have specific queries related to your account, please contact:
- [email protected] (Riverside and Riverside Scotland)
- [email protected] (Prospect)
- [email protected] (Evolve)
Once again, please accept our sincere apologies for this unprecedented situation and our thanks for your understanding and patience at this challenging time.
Chief Financial Officer