Live service information

Find out about the latest updates and changes to our services.

Contacting us to report repairs

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The fastest way to report repairs is through My Riverside which is now available as an app as well as via our website. Just search “My Riverside” in your smartphone app store.

You can report issues – emergency and non-emergency – and book an appointment in just a few taps on your smartphone. Please use it to report all repairs if you can. Using the app rather than calling will help us to cut call waiting times, freeing up our Customer Contact Centre team to deal with more complex queries that can’t be reported in the app. Simply scan the QR code below to get started.








We’ve also extended the booking window in My Riverside from one month to two months to give you more scope to book repairs at a time convenient for you.

Routine safety inspections

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Gas and other routine safety checks are a legal requirement and are essential to your safety and the safety of your home. So, if we contact you to arrange one, please ensure you fulfil the appointment and ensure we can get access to your property. We’ll be in touch to arrange a visit if you have an inspection due.

If you’re worried that a gas appliance in your home isn’t working as it should, call us immediately on 0345 111 0000.

Rent and financial support

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We understand this is a financially challenging time and that some customers have experienced difficulties in paying rent. Whether that’s down to your financial circumstances or recent issues with access to systems, don’t worry, we can help. Our aim is always to try to help you to overcome the problem.

If you know you’ve got an issue, don’t bury your head and let it get worse. Visit our Let’s Talk Rent page to arrange an appointment to speak to us.

We have a comprehensive range of support available which may be able to help you maximise your money and save on energy costs. We may be able to arrange more favourable payment terms that could help you manage your money more effectively and pay down the outstanding balance.

Anti-social behaviour

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Visiting Riverside Care and Support services

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If you are planning to visit one of our residential services please take note of the following considerations and precautions. Please minimise the contact you have with other residents or staff, other than the person that you are visiting. Please wash your hands for 20 seconds or use hand sanitiser on entering and leaving the service. Face coverings are recommended for all customers and colleagues. Customers in hostel environments are required to self-isolate if they test positive for COVID-19 in line with Government guidance.

Additional considerations are in place for Supported Housing Services which are staffed 24/7.These services have additional arrangements to enable booking/appointments for visitors, including maintaining a record of any visitors.