Anti-social behaviour

Some everyday behaviour can be annoying, but it may not be anti-social behaviour. This can include:

• babies crying or children playing
• footsteps, doors closing or normal conversations
• everyday household noise
• reasonable DIY during the day
• cooking smells
• a one-off party or celebration
• parking or boundary disagreements

If you’re not sure, tell us what’s happening and we’ll help you understand what to do next.

That’s OK — you don’t need to work it out yourself.

Tell us what’s happening and how it’s affecting you. We’ll listen and let you know whether we can help or if another organisation is better placed to deal with it.

If you feel safe and comfortable, try talking to your neighbour. They may not realise the noise is affecting you.

If the noise continues:

• keep a note of when it happens
• record how long it lasts and how it affects you
• report it to us if it’s persistent or excessive

Don’t approach your neighbour if you feel unsafe.

Call 999 if someone is in immediate danger, violence is happening or a crime is taking place now.

For a crime that isn’t an emergency, contact the police on 101 or report it online.

You can also tell us if the behaviour involves a Riverside home or is affecting you where you live.

No. You can report anti-social behaviour without evidence.

If it’s safe, it can help to keep:

• dates and times of incidents
• notes about what happened
• relevant photos or messages
• details of any witnesses
• police or council reference numbers

Never put yourself at risk to collect evidence.

Yes, but it may limit what we can investigate or the action we can take.

Giving us your details means we can talk to you about what’s happening, ask for more information and keep you updated.

We’ll handle your information carefully.

We’ll handle your information carefully and won’t share it unnecessarily.

Sometimes we may need to use information you’ve given us to investigate or take action. We’ll consider your safety and talk to you about this where appropriate.

We’ll look at what you’ve told us and decide how we can best help.

We may:

• talk to you about what’s happening
• check if you or anyone else is at risk
• agree the next steps with you
• ask you to keep a record of incidents
• work with the police, council or other organisations
• take action where appropriate

We’ll be clear about what we can and can’t do.

Keep telling us about any new incidents. If you already have a case open, give us your case reference when you contact us.

This helps us understand what’s continuing, whether things are getting worse and whether we need to take further action.

Contact us so we can look at your case again and explain what has been done.

If you’ve reported anti-social behaviour several times and don’t feel enough has been done, you may be able to ask for an ASB Case Review through your local council.