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A diverse Group with a charitable housing association at the centre
At the heart of the Group is a not-for-profit charitable housing association, The Riverside Group Ltd (Riverside) – a Private Registered Provider of Social Housing registered with the Regulator of Social Housing. The Group has a separately regulated housing association subsidiary operating in Scotland, and commercial subsidiaries which build new homes for sale and provide maintenance services. We have entered a number of joint ventures to deliver large scale development and regeneration schemes. Our full simplified structure chart can be found here.
Well run by an experienced non-executive Board with significant customer influence
Riverside is led by a skilled Group Board comprising 11 non-executive members and the Chief Executive. Customers play a vital role in our governance, and we provide opportunities for them to engage at every level of the organisation, with a member and an observer on Group Board, as well as customers on all of our key service committees. There is a range of other ways customers help shape our priorities, through formal engagement structures such as Riverside Customer Voice, four Resident Panels in London, scrutiny panels and digital engagement through our burgeoning iCommunity. Customers have played a central role in the development of this plan and associated strategies, as well as providing oversight to the recent merger.
An organisation with a clear social purpose
“We create places for people to call home and support them to live well”
Our purpose is to provide a range of homes and services for those who cannot meet their housing needs through the market, because of their incomes or other barriers associated with age, homelessness, disability or health. We are not just a ‘bricks and mortar’ organisation, and have adopted a wider vision where we seek to support the livelihoods of our customers and the communities they live in. This is reflected in our branding where we remain committed to our long-stranding strapline: Transforming lives, revitalising neighbourhoods. We are also a campaigning organisation, working through our networks to bring about positive change to national policy.
Our values
We Care
We are Inclusive
We are Trusted
To fulfil our social purpose, we have adopted a set of values which flow through the organisation and influence the way we behave. Our approach to equality, diversity and inclusion is central to this and we have recently reviewed our organisational values to make this more explicit.
What we do
Riverside provide a range of homes and services for a diverse group of customers.
Around seven in 10 of our homes are let at either social or affordable rents.
We also have a significant low-cost home ownership offer – predominantly shared ownership – and build homes for outright sale to help people get on the housing ladder, with profits gift-aided back to the charity.
We are an active developer of new homes and provide property management services to leaseholders who own their apartments. Find out more:
We are now one of the country’s largest providers of supported housing, providing support services to client groups ranging from those who are homeless – often with multiple complex needs – through to older customers requiring ‘extra care’. This is a commitment we will retain. We also offer additional services to support livelihoods and sustain tenancies across all customer groups as they face an unprecedented cost of living crisis. This includes financial support by way of small grants, money and affordable warmth advice, and help for tenants seeking employment. In this way our work to tackle homelessness is truly cross-cutting.
One Housing
One Housing joined The Riverside Group as a subsidiary in December 2021. It legally integrated with The Riverside Group Ltd in March 2023 through a transfer of engagements.