Appointed January 2026

Paula has been a member of the Customer Experience Committee since January 2024 and has been a general needs tenant for almost 20 years with Riverside,  and a member of Riverside Customer Voice Executive for 4 years.

Her role within RCVE is Media Officer and she runs RCVE social media platforms for 6 reginal groups of Riverside customers. This role has given Paula firsthand experience and knowledge of the real-life issues that affect all types of Riverside customers, and this has motivated her to do all she can to develop an improved relationship between Riverside and all its customers.

Paula sits on several customer panels both local and national and has a personal interest in equality, diversity and inclusion. Paula is happy to ask hard-hitting questions and is always encouraging Riverside to be transparent, fair, respectful and accountable if things go wrong.

Paula’s career has always been focused on people, as a licensee and then within a customer support role. For the past 8 years, she has worked for the local authority fostering services and recently been invited to sit on the newly formed Corporate Parenting Board for the local authority’s children’s services.

The satisfaction she gets from helping others be the best they can be, is what keeps her going.