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Group Board
Group Board
Appointed 1 April 2020.
Terrie served as Chief Executive of the Chartered Institute of Housing from 2015 to 2019, and has a wealth of housing experience spanning over 23 years.
Her previous appointments include Director of Housing at the Department of Communities and Local Government where she was responsible for national housing polices including affordable housing, homelessness and supported housing.
Her wealth of knowledge of the housing sector and her work in shaping policy will be instrumental in continuing to take the Group forward as one of the country’s leading providers of housing and homelessness services.
Appointed Co-optee January 2020 and became a Non-Executive member in October 2020.
Sandy is a Finance Director at Bender (UK) Ltd and has been a Board Member at CIMA Conduct Committee since 2015.
Sandy has worked across a variety of finance roles in the commercial and charitable sectors, including some roles within housing. She is an experienced Non-Executive Director with a strong social purpose. Sandy joined the Group Audit Committee in 2018, she was appointed as Interim Chair in July 2020 and held the Chair position from October 2020 to November 2021.
Paul Dolan took up his post as Group Chief Executive of Riverside in May 2024, following seven years as Chief Executive at Accent Group.
Paul has a successful track record in delivering transformational business and culture change. He is experienced in organisational turnarounds, taking businesses from positions of serious regulatory failure to full compliance.
Paul has led both not for profit and commercial businesses, and managed stakeholders through complex organisational change.
In 2019, he successfully led Accent to a record-breaking deal with the UK social housing sector’s lowest ever price on a long-dated public bond.
Paul created the #MorethanHomes campaign to raise £1m for the Trussell Trust. Backed by the National Housing Federation, Chartered Institute of Housing and the Northern Housing Consortium, More than Homes is an initiative established to build on the collective power of the housing sector, to respond to the economic crisis resulting from COVID-19.
Prior to his time with Accent, Paul was a former chief executive of Johnnie Johnson Housing Trust(JJHT) from February 2014 to April2017, where he steered the organisation to financial stability, regulatory compliance and through a comprehensive reform of governance. He delivered JJHT’s new vision and provided the organisation with a clear purpose and a national voice for retirement living.
From 2010 to 2014, Paul was the chief executive of Sadeh Lok Housing Group, leading the organisation through governance, organisational and cultural business transformation. This included reviewing the composition of this complex group, which included a national children’s charity and employment agency, establishing anew vision and business objectives which resulted in regulatory upgrades for viability and governance within 12 months. Paul went on to grow Sadeh Lok’s property portfolio by 7% within 18months and secure the Investors in People Gold Standard.
Paul previously chaired the National Housing Federation Yorkshire and Humberside Region CEO group and has been appointed by the regulator as a statutory appointee to a non-compliant lease-based provider.
Prior to a number of senior housing management roles from 2002 to 2010, Paul won a scholarship to work as a chef for Raymond Blanc in 2002 at 2 Michelin star restaurant
LeManoir aux Quat’Saisons.
Appointed Co-optee July 2020 and became Group Board member on 2nd June 2021
Erfana Mahmood is a qualified senior solicitor who has worked as a property law finance specialist. She qualified as a Property Solicitor with a large, national Registered Social Landlord in 1999 before moving to join a commercial solicitors’ firm as Head of Volume Commercial Lending. She has advised on a wide range of issues relating from property development transactions to commercial lending criteria.
Erfana has served on a number of different Boards as a non-executive director for various organisations operating in the finance, social housing and health sectors. In these roles she has held various positions of responsibility including Senior Independent Director and Chair of the Nomination & Remuneration committee.
Erfana is also a member of the Group Audit Committee.
In addition to being a Group Board Member, Sam also Chairs the Group’s Customer Experience Committee.
Sam is currently Group Chief Executive at Halton Housing, a member of the Chartered Institute of Housing (CIH) and has over 3O years’ experience of working in social housing. Prior to becoming Group Chief Executive at Halton Housing Sam held various positions at Muir Group Housing, latterly as Executive Director of Operations responsible for all aspects of housing management, customer service, asset investment and development of new homes.
Appointed 1 January 2022.
Olwen has also been a co-optee of the Customer Experience Committee since September 2021.
Olwen’s early working life included working in the retail sector, at both Tesco and then Marks & Spencer. Olwen went to university and qualified as an Early Years teacher when she was in her forties. From there Olwen has spent a number of years in teaching and became Head of Early Years. Olwen was always interested in Special educational needs and was SENCO for the school she worked at. Later, Olwen joined the county advisory team as an Early Years Coordinator/ Area SENCO. This role enabled Olwen to travel around (mostly) West Cumbria, visiting Nurseries and schools, offering advice in best practice and supporting settings and families with additional needs provision.
Olwen is a leaseholder in a general needs building and has been for over 16 years. During that time Olwen has always taken an interest in her home and surrounding area.
Olwen was a former Tenant Board member of Impact Housing Association Ltd and Impact Committee until full integration in October 2021 and was involved in a variety of Impact residents’ groups and has joined the Riverside Voice online group.
Appointed 1 July 2022
With over 28 years of experience in the new homes industry, all spent with Taylor Wimpey and its legacy companies, Nigel is currently the Divisional Chair for the Central, South West & Spain Division of Taylor Wimpey, a role he has held since 2015.
Starting in Sales & Marketing and with roles as a Managing Director and Divisional Managing Director, he has a strong land procurement, commercial management and customer service focus. Nigel is a member of the Taylor Wimpey Group Management Team, is the current Chair of the Taylor Wimpey Equality, Diversity and Inclusion Committee, sits on the company I.T. Steering Committee, and is a Director of Taylor Wimpey UK Limited and Taylor Wimpey Developments Limited. He has previously been the Chair of the Home Builders Federation South West Region.
Nigel is also Chair of Group Development Committee.
Appointed 27 November 2023
Mona Shah began her career in the media sector after qualifying as an Accountant. She has over 18 years’ experience working in Housing and loves working for organisations that make a difference.
Mona joined Grand Union Housing Group four years ago where she is responsible for all the business service teams, including Finance, Governance, IT and Corporate Services.
She has also worked in the insurance sector and has run her own travel business. She has been a Non-Executive Director and Chair of Audit and Risk Committee at another Housing Association.
Appointed December 2023
Kei-Retta is an award-winning Diversity, Equity and Inclusion practitioner with professional experience at grassroots, national and international levels in innovative strategy development, programme design, monitoring, evaluation and learning. Currently Kei-Retta is the Head of Office and UK Representative for the Government of Montserrat.
Additionally, Kei-Retta currently serves as the Chair of the Equity, Diversity and Inclusion (EDI) Committee and the United Kingdom Council for Psychotherapy (UKCP) where she advises on the EDI programme across UKCP, oversees implementation and monitors progress of the Equity, Diversity and Inclusion Action Plan.
Driven by her passion for social justice, Kei-Retta has made it her mission in life to contribute to the development of a more equitable world and leads several initiatives in her local community that address poverty, homelessness and the refugee crisis in her local community.
Fenella is an experienced Treasurer with over 30 years experience in treasury and risk.
After 21 years in post, she has recently stepped down from her role as Group Treasurer of The Housing Finance Corporation Limited (THFC) – a not-for-profit lender to Housing Associations in the UK – where she was also an Executive Director and member of the THFC Group Board and its subsidiaries. Her main area of expertise is in debt capital markets funding where she has raised over £4.5billion through the issuance of bonds under THFC’s various programmes, in addition to arranging over £2billion of funding from the European Investment Bank. She was instrumental in THFC’s delivery of over £3billion of long term funding under the Government Affordable Housing Guarantee Scheme (2013).
Fenella has also been a non-executive board member of Dolphin Living Limited – a Registered Provider operating in Central London for the past 9 years and a member of the Acquisition, Finance and Development Committee.
Prior to joining THFC in 2002 she spent 11 years at Abbey National Treasury Services (ANTS) in a variety of roles covering capital markets, derivatives and market risk, joining the Board of ANTS in 1996.
Appointed April 2024
Richard is an experienced CEO, having operated across the Public and Private Sectors specialising in the areas of Healthcare, Retirement & Housing. He recently set up Brigid Investment Limited on behalf of John Laing and was CEO of the business. It is the largest owner and investor of specialist new build retirement rental assets across the UK. Previously he was CEO of Rangeford, a Retirement Development and Domiciliary Care Business and a Managing Director at McCarthy Stone. He has also worked as a Director at St Andrew's Healthcare, and Octopus Healthcare.
He holds several Non Executive Director roles, with a Local Authority owned Residential Development Company, BexleyCo and a Primary Care Asset Owner, Community Health Partnerships, an NHS backed Investment and Operating Company and was previously Group Vice Chair of Abri.
Appointed May 2024
Pauline has worked at a senior level in Housing Associations for over 28 years most recently as an Executive Director of the Peabody Trust. In July 2019 she set up her own consultancy working within the social housing sector. Pauline is a board and audit committee member at both Southdown HA, a specialist housing, care and support provider in Sussex and an Independent School which specialises in Special Educational Needs and Disabilities.
Appointed 14 July 2024
Jules has been a shared ownership customer for 5 years. She is Communications Officer for the RCVE joining in January 2024. She is also a Member of the Housing Ombudsman Customer Panel.
Becoming an active volunteer in the RCVE has enabled Jules to get involved with issues close to her heart. She is a member of the Disabled steering group, Liverpool City Region hub, Riverside task and finish group, Home Ownership Customer Panel, Complaints Panel, and the Scrutiny Panel. She is also helping with the Netherley Bellevale and Lee Park neighbourhood plan.
Jules' career as a Neighbourhood Manager for Liverpool City Council and laterally Rossendale Borough Council has given her a breadth of experience to be able to assist Riverside Housing with the aspirational aim to become the best at customer communication and be transparent, open and honest when dealing with the customer.
Jules had to reitre due to ill health some years ago and although she is disabled she keeps busy with her volunteer work, bell ringing and being a hands on Grandma to her four grandchildren.