Riverside’s national network of teams provides visiting or floating support workers, which gives former homeless and other vulnerable people, the best chance of maintaining their tenancies, and accessing the right range of support in their local area.

Providing floating support to customers in their own home may entail finding the most suitable accommodation for their needs, then supporting them to settle into that property. We offer wrap-around packages for people who need a high level of ongoing and consistent contact.

Cambridge Mental Health Floating Support Service

Available across Cambridge City, Wisbech, March, Huntingdon and Ely; Cambridge Mental Health Floating Support Service provides support for adults aged 18 or over with mental health issues who need help to maintain their accommodation but are not already supported by NHS mental health services.

Their one-to-one support enables people to stay in their home, offering practical help and advice on the day-to-day issues that are part of maintaining a place to live. We help people with mental health issues such as depression, schizophrenia, bi-polar and personality disorder.

Support beyond housing – building a customer’s confidence and independence by identifying emotional needs, then developing individually tailored coping strategies for each person. This leads to appropriate education, training and work opportunities for each customer being identified.

Liverpool Waves of Hope

At Liverpool Waves of Hope, Riverside delivers dynamic intensive support to people with multiple and complex needs. We work with adults, over 18s, who meet three of the four following criteria:

• Homelessness.
• Mental health issues.
• Substance misuse.
• Recent offending history.

This pioneering, unique model of support focuses on psychological awareness. Our service team are on-hand 24 hours a day, seven days a week, either on site or at a location preferred by the customer.

We offer practical and emotional support, delivered through Cognitive Behavioural Coaching techniques, which empowers our customers to take positive steps towards independence.

By offering a person-centred support with a flexible approach, our specialist resettlement workers are able to help each individual prepare for a positive move on from the service. We also put in place safeguards to stabilise and manage crisis situations.

Examples of help Liverpool Waves of Hope offers include:

• Developing life skills.
• Mental, emotional and physical wellbeing.
• Time management.
• Substance/alcohol misuse.
• Homelessness.
• Education, training and employment.
• Budgeting skills.
• Maintaining your accommodation and tenancy.
• Advice about counselling and care services.