Need help right now? Our live chat is the quickest way to get support from our team.

Whether you have a question about your home, need to report a repair, or want help with your account, we’re here to help.

Chat with us

Use the live chat button in the bottom right-hand corner of your screen to start a conversation with one of our advisors.

We can help with:

• Repairs and maintenance queries
• Rent and payments
• Finding a home
• Damp and mould concerns
• General questions about your services

When we’re available

• Monday to Friday
• 10am – 2pm

If chat is available, you’ll see the chat button active on your screen.

Need help outside these hours?

If live chat is closed, there are still quick ways to get the help you need.

📱 Log in to My Riverside (24/7)
Manage your account at any time — check your balance, report a repair or make a payment.

📞 Call us (24/7)
Speak to our Customer Service Centre any time, day or night.
0345 111 0000

📧 Email our team (24/7)
Send us your enquiry and we’ll get back to you as soon as possible.
[email protected]

Not sure where to start?

For quick answers, you can also visit our FAQs — many common questions are answered there.