Customer Plan

Our Riverside Customer Plan was launched in November 2019 and is designed to drive improvements for all of our customers.

It focuses on four key themes:


So what have we done to improve services for you in those four key areas? Watch our videos below to find out:

Customer Plan update – Customer Engagement

Customer Plan update – Customer Experience


Customer Plan update – Tackling Homelessness

Customer Plan update – Digital Services

A huge thank you to everyone who has provided feedback and suggestions that have helped us to drive these improvements.