Focusing on your satisfaction and safety

In our last update, we told you about how we’re transforming our repairs and maintenance services, and investing even more in your safety and comfort. Here’s how we’re getting on.

Transforming our services has involved restructuring some of our teams. The new Asset Services team went live in November, with the aim to keep customers safe in their homes and provide a great service, no matter where you live. As part of this, we’ve made it easier for our contractors to complete repairs in your home on their first visit.

We’re investing even more in our resources and expertise to keep you and your home safe. We’ve also focused on getting value for money for customers, setting up buying arrangements to make sure we’re getting quality goods at the best prices.

Improving efficiency

You might notice the changes to some of our frontline teams. Where you might have previously contacted your Asset Officer for pre-repair inspections, or quality checks after you’ve had work done in your home, a Housing Officer or a member of the Repairs and Maintenance team will now take on these responsibilities. This means a more streamlined service and fewer people you need to contact for repairs, which is one example of how we’re making services more efficient for you. It’s all part of our aim to improve your satisfaction with our repairs services.

More to come
We’re absolutely committed to giving you the best possible service and value for money. These changes are just the start and we’ll keep you updated further improvements to come.

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