Riverside

What does the work include?

• New PVCu white window frames to match the existing design
• Double glazed units with energy efficient rated glass
• Lockable window handles and trickle vents on each window
• Patio/French doors; front and rear PVCu doors

It won’t include:

• Garage door replacement
• Cat flaps
• Bin store replacement

Sometimes we don’t fit PVCu windows due to planning restrictions in listed buildings or conservation areas. In these cases, we employ specialist contractors and you’ll get more information on the work being done before the programme begins.

If you have Timber Windows, the work will include:

• Repairs to timber windows
• Double-glazed units with energy efficient rated glass
• Lockable window handles
• Painting of frames and external decoration

Most of the time, our timber window specialists can restore windows to their original state, but sometimes it will need more extensive work.

Getting ready for the work to start

Before the pre-entry survey, our suppliers will arrange a time to visit your home and measure your current windows, so that they can make your new windows to fit and in time for the work to start.

If you have any cables running through your window frames, or alarm sensors attached to them, please let us know during the pre-entry survey. You may need to contact your service provider if we aren’t able to reinstall them. We will not take any responsibility for this type of equipment.

If you have any special requirements, mobility or health conditions that may be affected by the work, let us know as soon as possible.

Keeping working areas clear

There may be some vibration if we’re drilling during the work, so we recommend removing any curtains, blinds or items that could be damaged from windowsills before the work starts.

Furniture should be covered and moved away from working areas. If you need help moving furniture or need boxes to store items in, please let us know during the pre-entry survey.

Sometimes, we will need to use scaffolding, so please make sure any items like hanging baskets, plant pots, children’s toys and ornaments are removed before the work begins. Visit the Scaffolding section for more information.

You might also want consider parking your car elsewhere or using a car cover while work is taking place.

During the work

It will generally take about two working days, depending on the size of your home.

We’ll do everything we can to minimise disruption to you, but there may be some unavoidable noise and dust. We do our work very carefully but sometimes decorations may be affected. We will fix any plasterwork if needed, but we won’t do any redecoration.

Windows

What style of windows will be fitted?

Unless your current windows don’t comply with health and safety legislation, the replacements will be exactly the same style. All windows are fitted with plain, clear glass. If you think you need an extractor fan, speak to our contractor.

Roof and Velux windows will also be replaced as part of this programme.

Can I pay extra to have a different product fitted?

No, we aren’t able to install anything not included in the programme, or accept payment to do so.

Doors

What style of doors will be fitted?

If you currently have sliding patio doors in your home, we’ll replace them with French doors, but we won’t replace them if they’re in good condition.

Your new front door will come with a spy hole, chain, doorknocker and numerals.

If you have a rear door and window combination frame, we will replace the top panel with clear glass and the bottom panel with PVCu. This is for health and safety reasons.

If you have a porch, we will replace the external door, and if the door in in a good condition, we won’t replace it.

If I’ve fitted my own door, can I keep it?

Yes, as long as it meets the national guidelines for Social Landlords (i.e. it has a solid core). If it doesn’t, we’ll offer you a replacement.

Curtains and blinds

Sometimes, window dimensions may change slightly with the replacement, so if you are planning to get new curtains or blinds, we recommend waiting until the work is finished. We won’t accept responsibility for replacing items that don’t fit anymore.

Scaffolding

If we need to use scaffolding, we will put it up a few days before the work begins and take it down a few days after the work is finished, but sometimes it might take longer, depending on the weather. We’ll give you at least a week’s notice before we put scaffolding up at your home.

Due to the Party Wall Act, we might need permission from your neighbours before we build scaffolding, and depending on your home insurance, you may need to inform your insurance company that scaffolding is going up. You can check this in your insurance policy.

Please keep children away from any scaffolding on your property, and if anyone tries to access the scaffolding outside of working hours, report it to the police straight away. You should also inform your Customer Liaison Officer.