As part of our retirement living review, we are changing the way our teams work so we can offer more flexibility across all of our Retirement Living schemes.

Traditional Scheme Managers are being replaced by a broader team, who will work across a number of schemes.

Schemes that currently have a staff member on site will continue to have a staff presence as the new team will be on site regularly.

You will get the opportunity to meet your team and will be kept updated on who will be at your scheme and when.

Your Service Manager will remain the same and will manage the team. The new roles are:

Retirement Living Co-ordinator and Retirement Living Assistant will be responsible for housing management. Mostly, these will be your first point of contact and the people you can expect to see at your scheme.

Retirement Living Support Worker will be at schemes where we receive funding to provide support either from the local authority or directly from tenants.

We also have the national team of Health and Wellbeing Co-ordinators who will work with these staff to organise activities at your scheme and others in your area.

If you were unable to attend one of our consultations and would like to arrange one at your scheme for yourself and other tenants contact our Customer Service Centre on Tel: 0345 111 0000.