About 150 of our tenants in L25 and L27 now get their Housing Benefit direct to their bank account. All eligible 18 to 61-year-old Riverside tenants in L25 and L27 can do it. 

We want to switch you over as smoothly as possible and we’re always here to help. 

What’s in it for me?
This chance is exclusive to our customers in L25 and L27. We want to help you cope with government changes to the way you get benefits. 24,000 people in Liverpool are already on Universal Credit. It means you get all of your benefits in one monthly payment. Just getting Housing Benefit into your account gives you a chance to get used to the change first.

Plus, we want to understand the best way to help you to switch over. So we’re giving you access to free personalised support, including money and debt advice, employment and training, and help to set up a bank account. 

How do I find out more?
We’re visiting all eligible customers in the area. If you want to find out more in the meantime, get in touch or look here  If we’ve already visited you or missed you while you were out, just get in touch to find out more or sign up today. 

How do I get my money?
Liverpool City Council pays it into your bank account every four weeks. We’ll visit you to explain the details, answer any questions you might have and sign you up.

No bank account? No problem.
We can help you set one up and to decide which type suits you best. 

What is Universal Credit? 
It’s replacing Housing Benefit and lots of other income-related benefits. You’ll get a monthly payment direct to your bank account to help pay your costs, including things like your rent. 

You can find out more about Universal Credit here or here.