Engage Hackney


Engage Hackney is a Floating support service delivered across the London Borough of Hackney.

Who is the service for?

The Service supports people aged 18 years or older, who live in the London Borough of Hackney and those placed outside the London Borough of Hackney (LBH) in temporary accommodation, who have housing related support needs. As part of our offer, Bikur Cholim, offer specific Charedi Jewish mental health provision.

Clients must also fit into one or more of the following groups:

  • People affected by homelessness
  • People placed in temporary accommodation by LBH
  • People with mental health problems
  • Older people
  • People with learning disabilities
  • People with blood borne long term conditions
  • Offenders and ex-offenders
  • Autistic adults
  • Survivors of domestic violence
  • People who misuse drugs and alcohol
  • Refugees
  • Teenage parents
  • People with physical and sensory disabilities
  • Traveller households
  • Vulnerable families
  • Hoarding

The Service is tenure-neutral and people living in the following tenures will be able to access Engage Hackney:

  • Private rented accommodation
  • Bed and Breakfast Accommodation
  • Accommodation let by a registered social landlord under any form of tenancy agreement
  • Owner occupation
  • Other forms of accommodation, such as mobile homes etc.
  • Rough sleepers

People temporarily admitted to hospital who have low level housing related support needs will also be able to access this service to ensure that they are able to maintain their tenancy/accommodation during their admission and to facilitate the hospital discharge process.

How does the service work?

Community Navigators and Assistants will provide individualised packages of support comprising 1:1 support (in person, by phone/Skype), drop-ins and community surgeries. 

Clients will be encouraged to build links with services, community groups and friends/families that will enable them to sustain independence.  

The service aims to reduce social isolation and support people to engage in and integrate with their local communities, support volunteering and befriending and peer support.

Community Surgeries are delivered from accessible locations across Hackney, with a particular focus on community/faith group premises, libraries, and charity premises.

We support clients to:

  • Engage effectively in EET activities e.g. CV development/job search
  • Navigate Universal Credit roll-out
  • Build confidence/self-esteem
  • Link-in with employment/volunteering opportunities within Riverside (e.g. peer mentoring/GROW) and externally through local partners.

The support offered will depend on the service the client is receiving, e.g. those accessing the Crisis Intervention element will focus on immediate priority needs (e.g. preventing eviction).

Clients receiving pre-tenancy support will focus on independent living, budgeting and tenancy sustainment activity.  Within these parameters, clients are able to choose from a range of support activities, delivered in 1:1 and group settings, supported by peer mentoring and a range of volunteer-led social/physical/leisure activities.

We will provide practical advice on:

  • Maintaining a home or tenancy
  • Budgeting and benefit claims
  • Developing independent living skills
  • Gaining access to other services, including important health services
  • Helping to make sure accommodation is safe and secure.
  • Provide support between 8am-8pm, Monday-Friday, with flexible weekend hours.
  • Flexible support, depending on need

Key outcomes for our customers include:

  • Sustaining a tenancy
  • Independent living skills
  • Managing / reducing debt / arrears
  • Maximising income
  • Reduced/managed risk to others
  • Personal safety, support and advice
  • Support to access employment / education/training
  • Better managed physical health
  • Better managed mental health and emotional wellbeing
  • Supported around a learning disability
  • Ceased/reduced drug/alcohol misuse
  • Supported with family, children and/or parenting

How to refer

Contact the team on 0800 953 4044

or by email to [email protected]

Please download, complete and email this referral form to us.

  • Referrals can be made via the following services:
  • Mental health rehab team
  • Mental health secondary care (including forensic unit)
  • Mental health social workers
  • ELFT autism diagnostic service
  • Homelessness panel
  • Green house, homelessness services
  • Integrated learning disability team
  • Social workers
  • Information and assessment team
  • Temporary accommodation team

Direct referrals

We are able to take referrals direct from individuals living in the Hackney area. If you feel you would benefit from support from Engage Hackney, or would just like to find out more, please;

Call us on 0800 953 4044
or Email [email protected]

The team is located at:
Timber Wharf, 5 Ermine Mews, Laburnum Street, London, E2 8BF
T: 0800 953 4044

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