Pimlico Pathway Project


Pimlico Pathway Project Rachel House (Team base)
12 Medway Street Westminster
London SW1P 2BA

The Pimlico Pathway Project offers accommodation based support for people with complex mental health and dual diagnosis needs across five locations is the Pimlico area of Westminster in London. The service as a whole is a pathway service. Customers can move within this, or within any of the Westminster services.

Two of the buildings accommodate people with acute mental health needs, and the remaining three buildings are for people who are further along with their recovery and able to live more independently with a reduced amount of support.

Each of the services has single rooms with shared facilities, and a range of communal areas. Facilities include;

  • Customer WIFI in the two hubs.
  • Communal kitchens for life-skills training.
  • Large dining room for communal meals.
  • Quiet room for therapeutic activities.
  • Garden spaces customers use.
  • Training room for group activities.
  • A wealth of facilities on our doorstep.

Who is the service for?

Males and females over the age of 18 who have a diagnosed mental health issue and who are linked to statutory services. We also accept people who are street homeless with associated needs, those with a dual diagnosis, (i.e. mental health and substance misuse issues), and will consider those with no recourse to public funds who have been referred through the appropriate statutory services in Westminster.

What do we offer?

  • High quality accommodation-based support.
  • A strength-based support service where the customer leads on their support and the decisions made about their care.
  • A programme of activities, training and therapeutic support co-produced with the customer at the centre.
  • Customer participation encouraging real involvement in the development of the service.
  • Robust joint working with a range of partner agencies.
  • Focus on the recovery journey and supporting individuals to become the best that can be.

How does the service work?

Every customer has their own key worker who we call a journey coach who delivers regular
1-2-1 key work, either at the scheme or in a nearby venue if customers prefer.

There are specialist workers on the team to develop our activities programme, create partnerships and resource opportunities to meet individual needs and aspirations, and to help find the best move-on opportunities when this is appropriate for you.

The management team is on site throughout the day Monday – Friday, but the service managers will also have a regular presence outside of these times in order to spend time with the night staff.

24/7 waking staff are based at the two hubs while staff will spend time regularly at the other services, and night staff will come to the other services during the night if required.

Service delivery outcomes include;

  • Self-esteem building
  • Ability to live more independently
  • ETE
  • Harm reduction
  • Health and wellbeing including stable mental health
  • Meaningful occupation
  • Social inclusion

What is the referral process?

Any new service users will need to be linked to the relevant statutory services in Westminster and referrals are through the Westminster Housing Panel.