Keeping you informed in a way that suits you

At Riverside, we understand that no two customers are the same, so we offer you a variety of ways to keep in touch with us.

If you have a visual impairment, dyslexia or learning difficulties you can:

— register with us for online services so you can use tools like BrowseAloud

— sign up for podcasts of generic content, such as service updates, so you can listen to them when it’s convenient to you

— ask us for a magnifier to help increase the size of printed items.

If you struggle to hear, you can: 

— use Next Generation Text, service option 3, when you call the Customer Service Centre

— take advantage of the web chat facility on our website

— email us or use social media channels such as Facebook and Twitter to contact us.

If you speak in a language other than English, you can: 

— sign up to receive emails and then use online tools like Google Translate to help

— arrange to have a friend or family member with you to translate when we visit your home or access a local support group who could help

— use Language Line by calling the Customer Service Centre and simply stating the language you require – we’ll be able to put you in touch with a translator

— let us know if there is someone you’d be happy for us to speak to on your behalf.

 

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