Let's Talk - Riverside

We’re pleased to confirm that the essential upgrade to our IT systems is now complete.

If you’re a former One Housing Group customer and are waiting for an activation email to sign up to My Riverside, that should be coming to you soon.

Because we had to run an “emergencies-only” service over the weekend, we are seeing high volumes of calls. So, if you do have a non-emergency issue to report – and you already have an account – why not try reporting it online via My Riverside?

Finally, thank you so much for your patience over the weekend and with the higher than usual waiting times this week. We had a low number of calls of the weekend which helped us to finalise this huge project effectively. We expect call waiting times to normalise soon.

We know times are tough. We’re here to support you.

We offer friendly, free support to help you stay on top of things. If you’re struggling with rent, need benefit advice, help with energy bills, or support finding work or training, their expert teams are here for you. Whether it’s sorting your finances, keeping your home warm, or boosting your job skills, they’re just a call or click away. Browse through our help options below:

Need a helping hand?

Every year, we make hundreds of thousands of pounds available in grants for customers through our Helping Hand Fund.

If you’re struggling financially, contact one of our Let’s Talk services. They may be able to access that funding.

The Helping Hand Fund is made possible by our charitable arm, the Riverside Foundation.

We know times are tough. We’re here to support you.

You will need the following details to report a nuisance: