Money advice

Whether you are employed or unemployed you could be one of the millions of people missing out on financial help, benefits, tax credits or grants.

Benefit advice


Get help and advice with your benefit claim

Whether you are currently employed or unemployed you could be one of the millions of people missing out on financial help, benefits, tax credits or grants which are available to you…

Every year around £2.5 billion in benefits and services are left unclaimed. We understand the whole process of claiming benefits can be really confusing and we know it can be very hard to get the right information you need. That is why we are on hand to help guide you through getting the best advice to suit your financial needs.


Use an online Benefits Calculator

The first thing to do is find out if there is extra support out there for you. The quickest and easiest way to do this is through an online benefits calculator. It’s free to use and anonymous so you don’t have to worry about giving away private information.

The benefits calculator will be able to tell you:

  • What benefits you could get.
  • How to claim.
  • How your benefits will be affected if you start a job.
  • If there are any charitable grants you could apply for.

What information will I need to use the calculator?

In order to assess your circumstances and to see if you are eligible for any benefits or grants you will need to make sure you have the right information on:

  • Any savings or accounts you have – if yes, how much?
  • Your income or your partner’s income.
  • A list of any benefits or pensions you already have (including anybody who lives with you).
  • Your monthly spends (rent, mortgage and childcare costs).
  • Your council tax bill.

Find out now if you could be claiming and saving money with the Turn2us Benefits Calculator.

Help with your council tax

If you pay your own council tax, you may be able to get help with your bill through your local council tax support scheme, or may qualify for an exemption or discount.

Counciltaxhelp is a website designed to help you find details of the support available to you locally; national information about your rights and entitlements; and details of independent advice organisations in your area who can help you get the support that you need.

Simply visit the website and enter your postcode to find out more.

Universal Credit

There are a lot of changes to welfare benefits which may affect you and the amount of benefits you receive. The government are now using Universal Credit as a way to pay people in one single monthly payment rather than making several payments for different benefits and tax credits. It also means that you are now responsible for paying your rent rather than the government.

By 2020 the government want everybody who is receiving certain benefits to be using Universal Credit so it’s important you are ready for the changes. If you are looking to make a benefit claim or you are already on benefits, see our ‘What is universal credit and how will it affect me?’ page for more help.

We can help

We have dedicated staff who can help, advice or provide guidance on claiming benefits. This is a free service to our customers, so please get in touch by calling 0345 111 0000 or email us on [email protected]

You can also get help advice or guidance about claiming benefits from your local Citizens Advice Bureau (CAB), find your local CAB branch online.