Winter toolkit
We want to support you to prepare for winter and prevent problems from happening in the first place. Check out our winter healthy homes help guide below – just click on the section that is relevant to you, to get started.
Helpful video guides
Our team have put together some handy winter videos to help make sure your home is prepared and ready to tackle the cold weather.
Report a repair
Need to report a problem to us? Find out the quickest and easiest way to do this whatever your repair.
Condensation, mould and damp
Don’t let mould take over your home. Tackle condensation and damp with our handy tips to keep your home safe.
Boiler maintenance
Save money and cut your energy bills by making your boiler more efficient, as well as preventing problems with your boiler such as frozen pipes.
Frozen pipes
Find out about how Frozen pipes can cause problems with heating and boilers when the cold weather arrives, read our step by step guide to help staying safe.
Lets Talk Rent
We know that things are very uncertain right now but if you have had a change in circumstances and are worried about paying your rent, we’re here to help.
Lets Talk Money
We know that things are very uncertain right now but if you have had a change in circumstances and are worried about paying your rent, we’re here to help.
Let’s Talk Energy
Our Affordable Warmth Team can help with fuel debt, getting your energy supply reconnected or challenging incorrect energy bills.
Heating your home – hints and tips
With energy prices rising all the time, we understand just how much this can put a strain on daily living.
Power cuts and floods
Here are some top tips for preparing for potential emergencies such as flooding and power cuts, including joining Priority Register.
Home contents insurance
We do not insure the contents in your home so it’s important you take the steps to protect your personal belongings.
Fire safety
Our main priority is to make sure our customers are safe in their homes and free from harm, including fires.
Safety and support
Find out about asbestos, water and fire safety as well as advice on domestic abuse and report nuisances here.