Riverside and One Housing complete Transfer of Engagements

In December 2021, One Housing became part of The Riverside Group and in November 2022 we announced our intention to accelerate our legal integration through a process known as a Transfer of Engagements.

Following consultation with One Housing residents and approval from the One Housing and Riverside Boards and One Housing shareholders, the Transfer of Engagements is now complete

As of 1st April 2023, Riverside has become the legal landlord of previous One Housing customers and the legal employer of staff at One Housing, with all assets and liabilities having transferred to Riverside. However, for the time being, we will continue to use the name ‘One Housing, part of Riverside’ as a trading name, when communicating about our services to former One Housing customers. You will continue to see this on office signs, uniforms and some of our literature.

This is a major milestone on our integration journey which is bringing the organisation together over the next few years. This will mean that we can deliver better, more cost-effective services to our customers with common standards and processes.

Significant progress has already been made and we remain focussed on delivering services locally and improving our offer to customers.

Some of the positive benefits to the services and support we are offering customers include:

  • Commitment to invest £1billion in improving and repairing our homes over the next 5 years with a focus on building and fire safety, warmer homes and regeneration.
  • Providing an additional £3m annually over the next three years to tackle damp, mould and persistent repair issues on top of our existing investment programmes.
  • An annual fund to help support our customers through the cost-of-living crisis. In 2022/23 we committed and delivered a spend of £2.5m supporting thousands of customers and from April 2023 this will be increased to £2.75m for the forthcoming financial year.

This transfer does not impact day to day service delivery to any of our customers and you can continue to contact us and access services in the same way as you do now.

Find out more about our partnership with One Housing here.