Annual Report for customers 2025

Welcome to our 2025 Annual Report for customers.

The Annual Report focuses on how we have performed in the last year. Here you will find information about how we have delivered our service along with customer feedback showing how we have performed against your expectations.

Performance

Find out how satisfied customers are with our service.

Social Tenants Access to Information Scheme (STAIRS)

The UK Government will be introducing new legislation in 2026, STAIRS, that will enable you to access information related to the management of your home.

How we spend your rent

Here you can see how your rent helps us improve our services to you.

Complaints

See the number of complaints we have and what we are prioritising to improve our services.

Our commitment to your home and services

View some of the key initiatives currently underway.

Improving your neighbourhoods

We’ve been working hard to make your neighbourhoods safer and improve how we manage concerns you raise with us.

Customer engagement framework

We’re designing a bold new framework that gives you real power in shaping the services you receive from us, and we want you to be part of it.

Community Fund

Our Community Fund supports projects and activities helping you to thrive in your homes and improving the quality of life for your community.

Your voice, our future

As we begin to shape our corporate strategy for the next five years, we’re asking for your input by sharing your views with us.

Let's talk

Find out more about our Let’s Talk services and see if they can help you.

Previous annual reports

Take a look at annual reports from previous years.

Annual Report for customers 2025

You will need the following details to report a nuisance: