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We’re inviting customers to help shape Riverside’s services by joining our new customer groups and panels.
Applications are now open for chairpersons and members of a variety of groups and panels, part of our Tenants and Residents Influencing Partnership.
So, if you’re passionate about helping Riverside improve its services, we’d love to hear from you.
No prior experience is needed – just a commitment to making a difference, a willingness to learn, and confidence to share your views.
We’ll provide all the training you will need to support you in the role.
Panels are focused on our key priorities, which were set and defined by customers via our all-customer survey in 2025):
- Complaints
- Repairs
- Service Charges
- There is also a specialised panel specifically for Care and Support customers.
Groups will operate in a similar way to panels and will focus on other important areas. These include:
- A general scrutiny group focused on helping to improve a variety of services
- An accessibility group focused on tailoring services to the needs of our diverse customers / residents
- A communications group which will act as a sounding board for our Strategy & Communications team, ensuring customers have a voice in helping to shape everything from our digital content like videos and social media posts, to our everyday letters, emails and campaigns
- A home ownership group, specifically for home ownership customers to look at issues that are important to them.
Panels and groups will report into the main Tenants and Residents Influencing Partnership (TRIP) group via their chairperson, who will also join the TRIP as part of the role.
All the training you need will be provided and the deadline for applications is 22 February with interviews held shortly afterwards.
Use the links below to get started.
Care and support customers
All other panels and groups