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Repairs and maintenance

Find information about repairs, maintenance and improvements to your home.

A Riverside repairs technician wearing a high-visibility vest using a power drill to fix a door hinge inside a building

Report a repair

Report a repair quickly and easily in a way that works best for you.

Communal repairs

Report any issues in your communal areas quickly and easily using our online form.

Damp and mould

Report damp, mould or condensation in your home.

Home maintenance

Tips and advice to help you maintain your home and avoid common problems.

Aids and adaptations

Get the help you need at home to make you feel more comfortable and secure.

Who should fix it?

Not sure who's responsible for a repair? Find out what Riverside repairs, what you're responsible for and what to do if you're unsure.

What repairs is Riverside responsible for?

We're responsible for maintaining the structure of your home and repairing things we've installed, including:

  • Roofs, walls, windows and doors
  • Heating and hot water systems
  • Electrical wiring and fittings
  • Plumbing, pipes and drains
  • Kitchens and bathrooms installed by us
  • Shared and communal areas
What repairs am I responsible for?

You're responsible for looking after your home and carrying out minor repairs, including:

  • Replacing light bulbs
  • Decorating your home
  • Maintaining appliances you own
  • Replacing lost keys
  • Repairing damage caused by you, your household or visitors
What should I do if I'm not sure who's responsible?

If you're unsure, report the issue to us. We'll confirm who's responsible and advise on the next steps. 

Contact us in a way that works best for you here. 

Do I need to report repairs straight away?

Yes. Reporting problems as soon as you notice them helps prevent further damage and allows us to arrange repairs more quickly.

How repairs work

When you report a repair, we'll assess the issue, arrange any appointments needed and keep you updated throughout the process.

Using video calling

For some repairs, we may offer a video call to help us understand the issue more quickly and make sure we send the right person for the job.

For your privacy:
  • We only video call with your permission.
  • We only use it to assess the repair.
  • We only see what you choose to show us.

man on video call looking under sink at leak

Our service standards

When you book a repair with us, this is what you can expect from our team.

Keeping your home safe

Your safety is our top priority and here you'll find tips to help you reduce the risks of fire, gas, electricity, water and carbon monoxide in your home.

Home safety

Understanding disrepair claims

Find out what a disrepair claim is, what it could mean for you and where to get advice.

What is a disrepair claim?

A disrepair claim is a legal claim made when repairs have not been completed within a reasonable time.

Before making a claim, make sure you've:

  • Reported the repair to us
  • Given us access to inspect the issue
  • Allowed time for repairs to be carried out
What should I do if something needs repairing?

Report the issue to us as soon as possible.

We'll:

  • Investigate the problem
  • Arrange repairs where needed
  • Keep you updated

Many repair issues can be resolved through our repairs service.

Should I use a claims company?

Before signing anything, make sure you understand:

  • What the company will do
  • Any fees or costs involved
  • Whether you could be charged if the claim is unsuccessful

You should always read any agreement carefully.

Could making a claim cost me money?

It might.

Depending on the agreement you sign, you could be responsible for:

  • Legal fees
  • Insurance costs
  • Other charges

Make sure you understand any costs before proceeding.

Where can I get independent advice?

You can get free, independent advice from: