We know that living in a safe and welcoming neighbourhood is important to you, and that anti-social behaviour issues can have a real impact on your quality of life.

That’s why we’ve been working hard to make your neighbourhoods safer and improve how we manage concerns you raise with us.

What’s been done so far?

• Better case management
  All cases reported to us are now managed on a single system, meaning all details are in the one location, so we are able to track and respond more efficiently.
• Clearer responsibilities
  We recognised we needed to make it easier to understand who’s handling what. Housing Services Teams will now have responsibility for local neighbourhood issues, while our Community Safety Team will handle all anti-social behaviour cases.
• Anti-social behaviour management
  We’ve introduced new processes to enhance how we manage ASB cases, including risk and vulnerability assessments and clearer communication standards to keep you updated.
• Updated policies and procedures
  We’ve reviewed and streamlined some of our policies, merging some together to make them clearer and easier to understand. To read them, go to: www.riverside.org.uk/our-policies
• Clearer communication
  We’ve improved the letters and forms we send to you so they’re easier to understand. We’ve also introduced a dedicated community safety email so it’s quick and simple to get in touch. You can reach out to us at: [email protected]

What’s next?

• Proactive patrols
  Our teams are continuing to be out every week for ‘Walkabout Wednesdays’, particularly in neighbourhoods where you’ve told us there are concerns.
• Neighbourhood action plans
  Our Community Safey Team will be partnering with our Engagement Teams across the business to visit communities, speak to you face to face and support with the development of local action plans.
• Colleague training
  We’ve devised additional training for our colleagues in our Customer Service Centre so that your issues are logged accurately and you’re given the correct information from the start.
• Website updates
  We’re improving on website to give you better information, as well as guidance on accessing to helpful services.
• You said we did
  We’re listening to what you’ve told us and acting on it by visiting neighbourhoods to resolve local issues to deter anti-social behaviour. We’ll continue to update you on how things are going.

We’re proud of the work that’s been done so far, but know we have more to do, and are excited for the changes to come that will mean your neighbourhoods are safer and stronger.