Our Tenant Scrutiny panel has recently reviewed our gardening and cleaning services.

Over 12 weeks, panel members met with staff ranging from senior managers to caretakers, as well as contractors, and visited estates in Leicester, London and Stoke-on-Trent.

In August, the group met to discuss its findings and to come up with recommendations to help improve the services currently being delivered to tenants.

Last month, members met with senior management and the Board, and have agreed an action plan to implement their recommendations. They will continue to monitor the action plan while carrying out reviews on other service areas.

For more information on the panel or to find out how you can get involved, contact Wendy Mason on Tel: 0345 111 0000.