NEIGHBOURHOOD NEWS

LGBT conference call

Riverside is hosting its third conference focusing on lesbian, gay, bisexual and transgender (LGBT) issues.  The event, open to everyone regardless of sexual orientation or gender identity, will take place on June 2, 2016, in Liverpool. If necessary, we can arrange travel and accommodation and can also cater for special dietary needs. Attendees will meet staff fromRiverside’s LGBT staff group Spectrum and fellow tenants and residents, hear

Read more

NEIGHBOURHOOD NEWS

Carbon Monoxide alarms for all

Riverside takes the safety of our customers very seriously so, for your peace of mind, we are installing carbon monoxide (CO) alarms in all homes which have gas or solid fuel appliances.  This is not a legal regulation but we want you to be safe. Unsafe gas appliances produce a highly poisonous gas called carbon monoxide. It has no taste or smell; you cannot see it but

Read more

NEIGHBOURHOOD NEWS

Complaints and how we deal with them

Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two

Read more

1 3 4 5 6 7 8