Asset Officer Andrew Tyczynski   What do you enjoy most about your job and why? The balance between being in the office and then ‘out and about’ surveying is one of the best parts of the job. I also enjoy meeting tenants and solving repair issues to their homes. What is your biggest work related

Make sure you pay your rent and arrears on time over the Christmas period. The average person spends £350 on Christmas gifts, but you should prioritise your rent and utility bills – having a home is more important than any gift. • Factor in all your expenses and decide how much money you can afford

Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two

We are changing the way we manage repairs. Instead of waiting for you to report repairs, we will visit you to find out what needs to be done. We call this new way of dealing with repairs ‘property MOTs’. Property MOTs will reduce the number of calls you need to make to tell us about

 Your new website has been completely redesigned to make it simple to access services and information whenever you like. We worked with customers through the design process, to make sure it works for you and gets you what you want as easily as possible. You can access information, help and advice and services wherever you