Riverside has obtained a court order against residents in Langley who breached their tenancy agreement by failing to maintain their garden. Manchester County Court granted the injunction order in 2015 after the unkempt garden was picked up during a routine neighbourhood inspection. Despite a series of letters and visits to the residents, complaints from neighbours

Asset Officer Andrew Tyczynski   What do you enjoy most about your job and why? The balance between being in the office and then ‘out and about’ surveying is one of the best parts of the job. I also enjoy meeting tenants and solving repair issues to their homes. What is your biggest work related

Make sure you pay your rent and arrears on time over the Christmas period. The average person spends £350 on Christmas gifts, but you should prioritise your rent and utility bills – having a home is more important than any gift. • Factor in all your expenses and decide how much money you can afford

Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two

We are changing the way we manage repairs. Instead of waiting for you to report repairs, we will visit you to find out what needs to be done. We call this new way of dealing with repairs ‘property MOTs’. Property MOTs will reduce the number of calls you need to make to tell us about