NSAP Rochdale


The NSAP Rochdale team are based at Shepherd Court, Milnrow Road, Rochdale OL16 5DW

Peter, 40, intermittently slept rough for more than six years but has now moved into a one-bedroom terrace in the city. Under Next Steps Accommodation Programme (NSAP) he is the first person to move into a property with social housing provider Riverside.

The service

This service consists of dispersed properties all within the Rochdale borough where support is provided to males or females aged 18+ who have experienced or are currently experiencing rough sleeping, often with one or more complex needs including substance misuse, low medium mental health issues, offending history.

There are currently nine self-contained properties and customers can stay with the service for up to 3 years or less if they become tenancy ready sooner to move on into their own independent accommodation.

The service is delivered through visits to customers in their home by a support worker who offers support and help with managing finances, building independence.

As well as providing direct support to customers, support is provided through joint working with other service providers such as offender managers, substance misuse workers and housing services to create comprehensive wrap-around support.

The support is provided by our team who work with customers to:

  • Sustain their tenancy
  • Ensure harm reduction
  • Access employment training and education
  • Build self-esteem
  • Manage physical and mental health
  • Learn how to manage a tenancy
  • Access local community facilities

Alongside support our other features of the service include:

  • Furnished Accommodation
  • Individual properties
  • Kitchen and bed packs provided

How it works

Support Workers will visit customers in their home – usually once a week as well as offering telephone support where necessary.

The service is staffed 9 – 5 Monday to Friday and customers will usually receive one support session a week which will include working together on an individually tailored support plan with additional telephone support.

Aims and outcomes of the service include:

  • Increased confidence to manage and sustain a tenancy
  • Move-on to own permanent accommodation with increased independence
  • Registration with GP and improved health care
  • Support with substance misuse and harm reduction and/or engagement and treatment for physical or mental health issues where appropriate
  • Increased self-esteem

Customers create their individually tailored support plan with their support worker to identify the needs and aspirations they want to work on.


Customers must have experienced rough sleeping and would have had difficulties in sustaining accommodation in the past. Referrals are made to the service by the Rochdale Homelessness team.