Q1 Q2 Q3 Q4 CAMBRIDGE 27 -32 Rustat Close 4 April AM 18 July AM 3 October AM 9 January AM 18 -26 Rustat Close 4 April AM 18 July AM 3 October AM 9 January AM 15 Church Street 4 April AM 18 July AM 3 October AM 9 January AM 16 Church

Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two

We are changing the way we manage repairs. Instead of waiting for you to report repairs, we will visit you to find out what needs to be done. We call this new way of dealing with repairs ‘property MOTs’. Property MOTs will reduce the number of calls you need to make to tell us about