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NEIGHBOURHOOD NEWS
LGBT conference call
Riverside is hosting its third conference focusing on lesbian, gay, bisexual and transgender (LGBT) issues. The event, open to everyone regardless of sexual orientation or gender identity, will take place on June 2, 2016, in Liverpool. If necessary, we can arrange travel and accommodation and can also cater for special dietary needs. Attendees will meet staff fromRiverside’s LGBT staff group Spectrum and fellow tenants and residents, hear
22 Mar 2016
NEIGHBOURHOOD NEWS
Carbon Monoxide alarms for all
Riverside takes the safety of our customers very seriously so, for your peace of mind, we are installing carbon monoxide (CO) alarms in all homes which have gas or solid fuel appliances. This is not a legal regulation but we want you to be safe. Unsafe gas appliances produce a highly poisonous gas called carbon monoxide. It has no taste or smell; you cannot see it but
22 Mar 2016


NEIGHBOURHOOD NEWS
Complaints and how we deal with them
Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two
3 Dec 2015
NEIGHBOURHOOD NEWS
Repairs made simple with property MOTs
We are changing the way we manage repairs. Instead of waiting for you to report repairs, we will visit you to find out what needs to be done. We call this new way of dealing with repairs ‘property MOTs’. Property MOTs will reduce the number of calls you need to make to tell us about