New tracking service being trialled in Liverpool City Region

Similar to services like Amazon, Deliveroo and Uber, we’re trialling a new tracking service for our repairs service in Liverpool City Region from 30 November.

It’s part of our Customer Plan and our commitment to improving our services based on your feedback.

This new feature will come in an additional SMS message on the day of your appointment, with an accurate arrival time and a link to a map. You can use the map to track our operative on a map as they travel to your home for a repair appointment.

You’ll also be able to contact them before they arrive, in case you need to pop out for a few minutes.

After your appointment, we’ll give you a call to ask for feedback on the repair, the service you received from us and this new feature.

If you live in or near Liverpool, don’t worry if you don’t receive this new message on the day of your appointment. We’re only testing it with a small number of operatives to begin with, as part of a phased trial.

If you do receive it, do take a look and tell us what you think when we get in touch. Any feedback we receive will be used to shape and improve this feature before we make it available to everyone next year.

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