I have been contacted by a contractor

I have been contacted by a contractor

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After our contractor has been in touch with you to arrange a visit to your home, you will need to be home to let them in on the day of the appointment.

If you are not home, they will not be able to look at what is needed for the work.

Our contractor will visit your home to meet you and to check what is needed for the work. They will have a look around and make a note of the condition of the areas in your home that might be affected by the work.

They will also provide you with their contact details and any emergency telephone numbers.

Our contractor can rearrange the appointment for a time to suit you, just let them know at least 24 hours in advance.

It’s really important that you let us know if you need to rearrange the appointment. Missed appointments can cause delays, increase costs and have knock-on effects for other residents on the programme.

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